Associate Product Manager

🕒 il y a 7 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $90 000 - $120 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

✅ Responsable Produit

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FourKites, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

📦 Logistique

🍽️ Alimentation et boissons

🏭 Fabrication

Logistics • Food & Beverage • Manufacturing

FourKites, Inc. est une plateforme de visibilité de la chaîne d'approvisionnement leader à l'échelle mondiale, exploitant les données en temps réel et l'intelligence artificielle avancée pour révolutionner la gestion des chaînes d'approvisionnement des organisations. Avec une suite puissante d'applications fournissant des informations sur le transport, les stocks, la gestion des cours, et plus encore, FourKites offre des solutions complètes pour optimiser l'efficacité, réduire les coûts et améliorer le service client pour plus de 1 500 grandes marques. Approuvé par les entreprises du Fortune 500, FourKites s'intègre parfaitement aux systèmes d'entreprise, offrant une visibilité inégalée sur tous les modes de transport et industries telles que l'agroalimentaire, les produits pharmaceutiques et la fabrication.

Description

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products • Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales • Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness • Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations • Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior • Build and maintain dashboards and reports that track adoption trends across customer segments • Translate quantitative findings into clear product hypotheses and actionable backlog items • Partner with Data Science and Engineering on instrumentation improvements and event tracking • Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows • Work with Customer Success Managers to surface systemic product gaps and recurring pain points • Champion the voice of the customer in internal planning and sprint reviews • Collaborate with Engineering and Design through scoping, development, and post-launch monitoring • Support Product Marketing with onboarding materials, release notes, and adoption playbooks • Contribute to presales conversations and market requirement gathering alongside Solutions teams

🎯 Exigences

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight) • Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations • Experience collaborating with distributed or offshore engineering teams across time zones. • Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding • Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements • Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed • Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

🏖️ Avantages

• Medical, Dental & Vision benefits starting on first day of employment • 401k Retirement savings with employer match • Bonus and incentive compensation as well as employee stock option program • Employer paid life insurance and short term disability insurance • Generous PTO, global recharge days, and volunteer days • Paid parental leave for all parents • Family planning and inclusive wellbeing resources • Technology reimbursement • Commuter benefits for in-office employees (Chicago) • Annual Wellness Stipend • Ongoing learning & development opportunities