Partner Manager

🕒 il y a 12 jours

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Freshworks

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2010

☁️ SaaS

🏢 Entreprise

🤖 Intelligence artificielle

💰 €85 000 000 Secondary Market en 2020-01

SaaS • Enterprise • Artificial Intelligence

Freshworks est une entreprise qui fournit des logiciels puissants et faciles à utiliser pour le service client, la gestion des services informatiques, l'automatisation des ventes et l'automatisation du marketing. Elle propose une gamme de produits, notamment Freshdesk, Freshservice, Freshsales, Freshchat et Freshmarketer, tous enrichis par l'intelligence artificielle pour améliorer la productivité et l'efficacité. Avec des solutions conçues pour améliorer l'engagement client et soutenir les opérations informatiques, Freshworks sert plus de 68 000 entreprises dans le monde entier. Leurs plateformes alimentées par IA, comme le Freddy AI Agent, visent à offrir un service rapide et toujours disponible, rendant le travail plus facile et plus efficace pour les équipes dans divers secteurs.

Description

• Own the full lifecycle of our Systems Integrator business in Germany • Prospect and sign new mid-tier SI partners • Drive active pipeline and revenue through those relationships • Build a partner ecosystem that generates meaningful, repeatable revenue • Identify, target, and sign mid-tier SI partners aligned to Freshworks’ DE ITSM and CX growth priorities • Build and maintain a pipeline of prospective SI partners • Lead the end-to-end partner recruitment process • Design and execute structured onboarding programmes for new SIs • Build and maintain SI partner capability across sales, pre-sales, and delivery • Develop joint go-to-market plans with each SI partner • Drive participation in Freshworks enablement programmes • Own and actively manage a partner-sourced and partner-influenced pipeline • Set and hold partners to joint pipeline targets and revenue commitments • Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce

🎯 Exigences

• 7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment • Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships • Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions • Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage • Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments • Ability to build and maintain senior relationships within SI organisations — practice leads, alliance directors, and C-level stakeholders • Strong pipeline management discipline — fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting • Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions • Native-level fluency in German is a must

🏖️ Avantages

• Flexible work arrangements • Professional development