Team Manager – Healthcare

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Full Potential Solutions

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2017

💼 Conseil

🤝 B2B

🏢 Entreprise

Consulting • B2B • Enterprise

Full Potential Solutions est une entreprise mondiale spécialisée dans l'externalisation des processus métier et l'expérience client. Elle offre des services en opérations, fidélisation client, pré-ventes, protection client et conception d'IA conversationnelle. L'entreprise opère dans plusieurs emplacements, y compris Bogotá, Manille, Davao et Pune, et propose des programmes structurés de recrutement, d'intégration et de formation pour les employés et les candidats. Full Potential Solutions se concentre sur la fourniture de soutien opérationnel et de services orientés vers le client pour les clients tout en mettant l'accent sur le développement des employés et les processus de recrutement évolutifs.

Description

• Provide support, coaching, feedback, process improvement, performance management, and client management for an insurance sales campaign • Support customers in qualifying for business leads • Drive team performance, manage outliers, coach agents, and monitor calls • Hire, train, coach, and lead sales agents supporting customers • Assist management team members in identifying trends and establishing goals • Ensure staff achieve desired service levels and take corrective action as needed • Prepare reports and analyze data to improve processes, allocate resources, and maximize efficiency and customer satisfaction • Continuously improve through feedback • Coach agents on upsell performance, including positioning sales, making offers, overcoming objections, and providing rebuttals • Reinforce company policies including house rules, attendance policy, and PIP guidelines • Review, lead, and proactively suggest improvements to policies and processes

🎯 Exigences

• Minimum 2–4 years of leadership experience managing customer service, clinical support, or operations teams • Track record of driving performance, reducing turnover, and conducting regular 1-on-1 coaching in a BPO/call center environment • Healthcare campaign experience highly preferred • Ability to manage healthcare-account KPIs including FCR, AHT, QA accuracy scores, SLA compliance, and CSAT/NPS • Experience auditing team workflows, identifying compliance or performance gaps, and implementing corrective action plans or process optimizations • Proven ability to manage high-volume inbound and outbound environments • Ability to work independently with minimal supervision • Familiarity with US healthcare regulations, including HIPAA, HITECH, and state privacy laws, preferred • Experience with healthcare systems such as medical billing, claims processing, prior authorization, or EHR platforms such as Epic or Cerner, preferred • Experience managing patient, provider, or payer escalations and enforcing data security protocols, preferred • Legal authorization to work in the US without sponsorship • Must reside and work within specific approved US states • Minimum dedicated broadband speeds, typically at least 50 Mbps download and 25 Mbps upload • Direct ethernet connection may be required for stability • Quiet, lockable private home office free from background noise and family/pet disruptions • Availability during standard business hours aligned with EST, CST, or PST, with flexibility for team meetings and client coverage

🏖️ Avantages

• Lucrative compensation program • Medical benefits • Dental benefits • Vision benefits • Opportunity for high-potential career growth • Fully remote work arrangement • Flexible team meeting and client coverage availability