Customer Enablement Manager

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

💵 $80 000 - $95 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Fullpath

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📣 Marketing

🚘 Automobile

Consulting • Marketing • Automotive

Fullpath est une plateforme de données clients (CDP) spécialement conçue pour les concessionnaires automobiles. Elle unifie et active les données de première partie pour améliorer les efforts marketing et commerciaux grâce à des insights pilotés par l'IA et à l'automatisation. La plateforme permet aux concessionnaires de créer des campagnes marketing personnalisées, d'optimiser l'engagement client et d'améliorer la performance des ventes en fournissant une vue d'ensemble des parcours d'achat.

Description

• Develop and deliver training materials, webinars, and workshops in person and virtually • Empower customers and increase retention rates through training • Work with Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption • Liaise between the product team and customers, translating product innovations into client value • Collaborate with L&D, operations, product, and marketing departments to create training materials • Work with Onboarding and Customer Success teams to understand customer needs and prepare for training • Provide feedback to product and marketing teams based on customer reactions and questions • Refine product messaging and optimize customer experience touchpoints • Travel to dealership locations for customer training, including multi-day and extended trips • Maintain a deep understanding of all products in the Fullpath suite • Build and adapt consultative training strategies for each customer • Develop and maintain a resource library including presentations, user guides, e-learnings, video guides, FAQs, and best practices • Engage dealership owners, managers, and staff with confidence, resilience, and professionalism

🎯 Exigences

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success • 2+ years in the automotive technology industry • 2+ years creating and delivering professional training content (strongly preferred) • Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk • Strong verbal and written communication skills with excellent presentation abilities • Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset • Self-directed problem solver who independently identifies solutions and takes initiative • Comfort with ambiguity and change • Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders • Ability to own individual projects independently while sharing findings and learnings with the team • Prior experience with lead handling, CRM-type products, or similar customer-facing platforms is highly valued but not required • Extensive travel capability: 2-4+ times per month, including 2-3 day trips to week-long stints • Flexibility to adjust travel logistics on short notice • Preference for candidates near major airports in PST, MST, or CST • Valid driver's license • Legal authorization to work in the United States without employer sponsorship • Ability to sit for extended periods and perform extensive computer work • Ability to work from a home office with reliable attendance and punctuality

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life/AD&D insurance • EAP • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match • Flexible, family-friendly environment that supports work-life balance • Opportunities for learning, growth, and ownership • Global team of innovators, collaborators, and go-getters • Cutting-edge AI technology • Fast-paced startup culture • Culture built on feedback, initiative, and mutual success