Learner Experience Manager

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Full Stack Academy

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2012

📚 Éducation

Education

Full Stack Academy est une institution renommée qui propose une variété de bootcamps technologiques pour doter les étudiants de compétences en ingénierie logicielle, cybersécurité, analyse de données et intelligence artificielle. L'académie offre des programmes à temps plein et à temps partiel adaptés aux besoins des personnes souhaitant faire carrière dans la technologie. Engagée en faveur de l'inclusion et du développement personnel, Full Stack Academy soutient ses étudiants avec des ressources axées sur la réussite professionnelle et dispose d'un solide réseau de partenaires intéressés par le recrutement de ses diplômés, tels que Google, Amazon et Facebook. L'académie est connue pour son environnement d'apprentissage intense et pratique et propose des cours adaptés aussi bien aux débutants qu'aux apprenants expérimentés.

Description

• Oversee the end to end learner experience for 10+ cohorts and 200+ learners in total, driving exceptional learner satisfaction and graduation rates • Act as a strategic consultant and point of escalation to troubleshoot course & technical content-related needs for instructors, teaching assistants and learners. • Manage and track information across multiple platforms to monitor and report on success and noteworthy themes related to NPS, retention, and instructor hours • Manage the cohort instructional team (Instructors and Teaching Assistants) • Lead regular communication with cohort instructional team members to align expectations, celebrate learner progress, and address concern areas • Address cohort instructional team scheduling needs • Strategically gather and analyze feedback from instructional team members and students to drive continuous improvement of the learning experience. • Facilitate team sync meetings with notes about student progress, concerns, and celebrations. • Communicate with learners to align on progress and expectations, celebrate milestones, and address concern areas. • Manage classroom satisfaction, measure student engagement, and guide/coach students to ensure they graduate career-ready • Manage withdrawal/transfer of students • Manage escalations and respond to learner queries with appropriate resolution • Meet with learners 1 on 1 to discuss concerns or feedback on their experience • Proactively address and provide immediate assistance to escalated learner concerns over Slack and during live sessions • Retain learners using coaching and motivational skills • Liaise with the enrollment and curriculum teams to: • Assure learner expectations are clear and any adjustments needed during onboarding are proactively communicated • Leverage feedback data (NPS/CSAT) to identify opportunities with the curriculum and overall learning experience

🎯 Exigences

• Post secondary education in tech or education field • A passion for the tech and education industries. • Motivation to impact lives through upskilling and career mobility • 1+ years of experience in education, teaching, instructional coaching, academic operations or learning and development • Experience working in a growth environment and being comfortable with a dynamic role and set of responsibilities • Great attention to detail and project management skills • The ability to operate and execute independently while collaborating virtually with internal teams and leadership to get the support you need to drive success • A track record of delivering outstanding customer and stakeholder satisfaction • A magnetic personality combined with a positive attitude and professionalism • Experience managing others a plus • 1+ year experience in a technical role - web development, data analytics, AIML or cybersecurity • Experience using learning management systems

🏖️ Avantages

• Compensation & Benefits: • The on-target earnings (OTE) range for this role is $50,000 to $55,000 per year, plus benefits.