Technical Patient Care Analyst III

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Funcional Health Tech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1999

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare Insurance • Pharmaceuticals • Health Analytics

Funcional Health Tech est une entreprise spécialisée dans les solutions technologiques innovantes pour l'écosystème de la santé, visant à améliorer l'efficacité et la durabilité. Avec plus de 20 ans d'expérience, elle propose divers services, notamment l'analyse de données de santé, des programmes de soutien aux patients et des programmes de fidélité en pharmacie, destinés spécifiquement à l'industrie pharmaceutique et aux opérateurs d'assurances maladie. Elle se concentre sur la génération d'intelligence de données pour améliorer la gestion des soins de santé pour les entreprises et les prestataires de santé.

Description

• Provide remote support to patients, guiding them throughout the entire treatment journey to ensure adherence, engagement and the best possible experience within the scope of the program. • Perform continuous follow-up of oncology patients, ensuring efficient navigation along the treatment journey in accordance with protocols and program guidelines established by Novartis. • Conduct outbound and inbound contacts, offering qualified reception, care guidance and support for therapeutic adherence. • Deliver remote nursing consultations (via web) according to validated protocols, ensuring quality of care and patient safety. • Ensure proper identification, documentation and reporting of adverse events to the Pharmacovigilance department, in compliance with regulatory requirements and current procedures. • Work collaboratively with physicians, sales consultants and other healthcare professionals to align and optimize steps in the patient journey. • Ensure complete and traceable recording of all interactions and contacts in the program systems, maintaining data integrity. • Prepare and analyze operational reports to support monitoring of program indicators and performance. • Support management by generating strategic insights, presenting results and identifying risks and improvement opportunities. • Provide ongoing patient follow-up to ensure the appropriate progression of the treatment journey according to the program scope and the care pathway established by Novartis. • Critically assess cases and refer to the Oncology Nurse based on complexity level, promoting organized care flow and efficient care management.

🎯 Exigences

• Registered nurse with active COREN registration (Regional Nursing Council) • Specialization in oncology • Specialization in patient navigation • Work schedule: 8-hour shift • Proven experience in patient care and counseling • Technical and specific knowledge: • Pharmacovigilance (desirable) • Patient navigation (required)

🏖️ Avantages

• Health and dental insurance • Pharmacy benefit: Funcional subsidizes part of employees' medications • Life insurance • Influenza (flu) vaccination • Integrated employee and dependent health management program • TotalPass: access to gyms and wellness services • Childcare allowance • Extended maternity and paternity leave • Home office allowance (for remote positions) • Commuter allowance (for on-site positions) • Meal/food allowance • Annual Results Participation Program (for eligible positions) • Birthday day off • Continuous development initiatives • Partnerships with educational institutions