AI Customer Success

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Future U Podcast

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1 - 10 employés

📚 Éducation

📱 Médias

Education • Media

Le podcast Future U est animé par Jeff Selingo et Michael Horn, et se concentre sur l'avenir de l'enseignement supérieur. Ce podcast explore ce qui attend l'enseignement supérieur à travers des discussions perspicaces avec des leaders d'opinion et des faiseurs de nouvelles dans le domaine. Future U couvre une large gamme de sujets critiques pour les universités, tels que l'intégration technologique, l'innovation et le leadership universitaire, la préparation des étudiants et la gestion des défis liés aux inscriptions. Jeff Selingo est un auteur best-seller du New York Times et un stratège en enseignement supérieur, tandis que Michael Horn est un expert de l'innovation disruptive et de la transformation éducative. De nouveaux épisodes sont diffusés tous les deux mardis, offrant des commentaires sur des enjeux pertinents auxquels fait face l'enseignement supérieur aujourd'hui.

Description

• Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps. • Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions. • Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation. • Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption. • Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap. • Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate. • Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.

🎯 Exigences

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers. • Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value. • Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence. • Entrepreneurial and high agency mindset with the ability to thrive in fast-moving, high-growth environments. • Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.

🏖️ Avantages

• Professional development opportunities