Associate Manager, Process Writing

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $72 900 - $104 100 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

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Gainwell Technologies

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

⚕️ Assurance santé

💰 Grant en 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies est le principal fournisseur national de solutions numériques et en mode cloud dans l'écosystème des services sociaux et de la santé publique. Avec une approche axée sur les missions, Gainwell sert des clients dans les 50 états américains, en se concentrant sur l'amélioration des résultats de santé et la fourniture d'expériences intuitives centrées sur l'humain. Leur gamme complète de solutions comprend la modernisation de l'entreprise Medicaid, l'analyse de données, les services aux prestataires et les solutions pharmaceutiques, toutes conçues pour faire progresser l'avenir des soins de santé et améliorer le bien-être communautaire.

Description

• Lead, coach, and manage a team of Process Writers developing and maintaining SOPs, DLPs, process maps, support documents, and related process documentation • Assign, prioritize, and monitor documentation work using project trackers, status dashboards, review logs, and leadership tools • Review documentation for completeness, accuracy, clarity, consistency, usability, operational alignment, and governance compliance • Conduct quality audits, spot checks, and review-cycle monitoring • Monitor project timelines, milestones, deliverables, risks, barriers, dependencies, and resource constraints; remove or escalate barriers • Ensure Process Writers schedule, prepare for, facilitate, document, and follow up on SME sessions • Ensure review cycles are completed timely and feedback is addressed accurately and comprehensively • Support process mapping, current-state and future-state documentation, gap identification, pain point capture, and operational issue documentation • Monitor and reinforce team performance expectations related to quality, timeliness, communication, responsiveness, professionalism, facilitation, collaboration, timekeeping, coverage, and accountability • Prepare and communicate executive-ready updates on documentation progress, accomplishments, risks, issues, priorities, and resource needs • Participate in interview preparation, candidate evaluation, onboarding support, assigned training, documentation standards, tool usage expectations, and team development

🎯 Exigences

• Bachelor’s degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience • Five or more years of experience in process documentation, technical writing, operations, quality, training, project coordination, or a related business function • One or more years of experience leading, coaching, coordinating, or supervising individuals or project-based work • Demonstrated experience developing, reviewing, or maintaining SOPs, DLPs, work instructions, process maps, job aids, or other operational documentation • Strong written and verbal communication skills, including the ability to summarize complex information clearly for operational and leadership audiences • Strong organizational skills with the ability to manage multiple priorities, deadlines, stakeholders, and deliverables • Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, SharePoint, and Teams • Ability to work collaboratively with subject matter experts, operations teams, quality resources, project leads, and leadership stakeholders • Experience leading documentation, process improvement, operations, quality, training, or project-based teams preferred • Strong knowledge of SOPs, DLPs, process documentation, process mapping, and documentation governance preferred • Strong project management, facilitation, stakeholder engagement, coaching, and leadership communication skills preferred • Lean Six Sigma Green Belt is a plus • Familiarity with MS Project, Visio, Snagit, UI Path Task Capture, or similar tools preferred • Ability to balance quality, timeliness, stakeholder needs, and team capacity in a fast-paced operational environment

🏖️ Avantages

• Work flexibility • Learning and career development • Opportunities to travel through your work (0-10%) • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies