Experienced System Operations Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $84 800 - $121 100 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

⚙️ Opérations

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Gainwell Technologies

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

⚕️ Assurance santé

💰 Grant en 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies est le principal fournisseur national de solutions numériques et en mode cloud dans l'écosystème des services sociaux et de la santé publique. Avec une approche axée sur les missions, Gainwell sert des clients dans les 50 états américains, en se concentrant sur l'amélioration des résultats de santé et la fourniture d'expériences intuitives centrées sur l'humain. Leur gamme complète de solutions comprend la modernisation de l'entreprise Medicaid, l'analyse de données, les services aux prestataires et les solutions pharmaceutiques, toutes conçues pour faire progresser l'avenir des soins de santé et améliorer le bien-être communautaire.

Description

• Own end-to-end system availability, performance monitoring, and operational continuity for systems supporting MMIS and related enterprise services • Enforce escalation paths across L1–L5 tiers and eliminate ownership gaps • Lead root cause analysis and permanent corrective actions for major P1/P2 incidents • Manage system updates, patches, troubleshooting, and defect tracking across production and non-production environments • Ensure system observability and lead rapid outage or degradation triage • Maintain compliance with HIPAA, state/federal policies, and internal audit controls • Guide infrastructure modernization, including cloud-readiness, refactoring, virtualization, and platform reengineering • Collaborate with architecture and engineering teams on SOA, DevOps, and enterprise integration practices • Implement security practices covering access controls, data protection, SOC audits, disaster recovery, and vulnerability remediation • Lead ITSM process design and continuous improvement using the ITIL4 framework • Supervise Incident, Problem, Change, and Service Request Management • Define and monitor service-quality KPIs and SLAs • Manage second-level support and coordinate with L1 providers • Support releases, annual disaster recovery exercises, and SOC audits • Lead technical planning for initiatives, migrations, upgrades, and risk mitigation • Provide defect reporting, change requests, and weekly/monthly reporting with the PMO • Participate in project governance, CAB, and production-readiness assessments • Serve as primary systems liaison to client leaders and represent systems in governance, status, steering, and delivery meetings • Partner with clients on future needs and solution roadmaps • Communicate impacts during outages, escalations, and planned changes • Lead and coach technical and operations staff • Set objectives, provide performance feedback, maintain ownership maps, and promote cross-training and succession planning

🎯 Exigences

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field • 10+ years in IT systems engineering, operations, or infrastructure leadership • 5+ years in technical and service delivery leadership roles • Deep expertise in ITIL4, ITSM, and technical project execution in complex, regulated environments • Knowledge of HIPAA, SOC, and enterprise compliance frameworks • Medicare MIS or healthcare platform experience preferred • Master’s degree or PMP preferred • Must use video cameras during all interviews and the initial week of orientation

🏖️ Avantages

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Comprehensive leadership and technical development academies • 401(k) employer match • Comprehensive health benefits