Expert System Operations Manager

🕒 il y a 14 jours

🦬 Montana – Distant

🦬 Montana – Remote

💵 $99 000 - $141 400 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

⚙️ Opérations

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Gainwell Technologies

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

⚕️ Assurance santé

💰 Grant en 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies est le principal fournisseur national de solutions numériques et en mode cloud dans l'écosystème des services sociaux et de la santé publique. Avec une approche axée sur les missions, Gainwell sert des clients dans les 50 états américains, en se concentrant sur l'amélioration des résultats de santé et la fourniture d'expériences intuitives centrées sur l'humain. Leur gamme complète de solutions comprend la modernisation de l'entreprise Medicaid, l'analyse de données, les services aux prestataires et les solutions pharmaceutiques, toutes conçues pour faire progresser l'avenir des soins de santé et améliorer le bien-être communautaire.

Description

• Own end-to-end system availability, performance monitoring, and operational continuity for systems supporting MMIS and enterprise services • Enforce escalation paths across L1–L5 tiers and lead root cause analysis and corrective actions for major incidents • Oversee system updates, patches, troubleshooting, defect tracking, observability, and outage triage • Maintain compliance with HIPAA, state/federal policies, and internal audit controls • Guide infrastructure modernization, cloud-readiness, refactoring, virtualization, and platform reengineering • Collaborate with architecture and engineering teams on SOA, DevOps, enterprise integration, security, and automation • Coordinate security vulnerability remediation, disaster recovery planning, annual DR exercises, and SOC audits • Lead ITSM process design and improvement using the ITIL4 framework • Supervise Incident, Problem, Change, and Service Request Management across system tiers • Define and monitor KPIs and SLAs, manage second-level support, and coordinate L1 escalation workflows • Support release activities, technical planning, migrations, upgrades, risk mitigation, governance, CAB, and production readiness assessments • Provide defect, change, weekly, and monthly reporting in partnership with the PMO • Serve as primary systems liaison to client leaders and represent systems in governance meetings, steering committees, status meetings, and delivery reviews • Communicate outage, escalation, and planned-change impacts to stakeholders • Lead and coach technical and operations staff, maintain ownership maps, and promote accountability, cross-training, succession planning, and bench strength

🎯 Exigences

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field • Master’s degree or PMP preferred • 10+ years in IT systems engineering, operations, or infrastructure leadership • 5+ years in technical and service delivery leadership roles • Medicare MIS or healthcare platform experience preferred • Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments • Knowledge of HIPAA, SOC, and enterprise compliance frameworks • Video cameras must be used during all interviews and the initial week of orientation

🏖️ Avantages

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits