VP of Deployment – Customer Operations

🕒 il y a 14 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 - $275 000 / an

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

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Teleo

Site WebLinkedInTous les Emplois

11 - 50 employés

🏭 Fabrication

🏗️ Construction

🤖 Intelligence artificielle

💰 €12 000 000 Series A en 2022-06

Manufacturing • Construction • Artificial Intelligence

Teleo est une startup technologique qui révolutionne l'industrie de la construction avec ses solutions innovantes full stack pour les équipements lourds. Elle propose un kit de modernisation universel qui utilise un réseau maillé robuste, permettant l'opération à distance et semi-autonome de machines telles que les camions bennes et les chargeuses. Grâce à son centre de commande à distance, Teleo améliore la productivité sur site, offre des conditions de travail plus sûres et confortables, et procure une meilleure visibilité opérationnelle grâce à des analyses en temps réel. Cette technologie répond aux pénuries de main-d'œuvre en permettant à un seul opérateur de superviser plusieurs appareils, augmentant ainsi l'efficacité et la performance sur les chantiers. En partenariat avec des entreprises comme John Deere, Teleo étend son impact à l'échelle mondiale via un réseau de distributeurs stratégique, visant à transformer les environnements des opérateurs avec des technologies de machine learning et d'intelligence artificielle.

Description

• Own the entire customer journey following contract execution. • Lead customer onboarding, deployment planning, site readiness assessments, and commissioning activities. • Coordinate networking infrastructure deployment, machine retrofits, operator training, acceptance testing, and production go-live. • Ensure every customer deployment meets operational, schedule, quality, and safety objectives. • Serve as the executive owner responsible for successful customer outcomes. • Build long-term relationships with customer executives and operational teams. • Lead customer business reviews and monitor customer health metrics. • Identify opportunities for fleet expansion and long-term strategic partnerships. • Design and build the systems, processes, and tools required to scale deployments globally. • Partner closely with the CEO and executive leadership team on operational strategy and company growth. • Provide operational insights and customer feedback to influence product direction and strategic priorities. • Recruit, develop, and lead world-class teams spanning deployment operations, program management, field operations, commissioning, and customer success.

🎯 Exigences

• 10+ years of progressively responsible leadership across deployment operations, customer operations, field operations, implementation, customer success, program management, or related functions. • Proven track record leading customer-facing operational organizations. • Experience managing complex deployments involving hardware, software, networking, and field operations. • Demonstrated ability to build scalable operational processes and organizations. • Strong cross-functional leadership skills with experience coordinating engineering, manufacturing, product, and customer-facing teams. • Excellent customer-facing communication and executive relationship management skills. • Strong analytical, organizational, and operational problem-solving capabilities. • Comfortable operating in an early-stage environment with ambiguity, limited resources, and rapid iteration. • Willingness to travel regularly to customer sites.

🏖️ Avantages

• 100% Employer paid Health, Dental and Vision Insurance for you and your families • Life Insurance (Employer Paid) • Ability to participate in the companies 401k program (Matching) • Unlimited PTO policy with an enforced 2 week minimum • Equity Package • Work / Home Office Stipend • Global Entry • 16 Week Paid Parental Leave • Monthly Health and Wellness Stipend