Operations Project Manager – Contact Center

🕒 il y a 19 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $69 400 - $99 200 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷‍♀️ Chef de Projet

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Gainwell Technologies

Site WebLinkedInTous les Emplois

10 000+ employés

⚕️ Assurance santé

💰 Grant en 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies est le principal fournisseur national de solutions numériques et en mode cloud dans l'écosystème des services sociaux et de la santé publique. Avec une approche axée sur les missions, Gainwell sert des clients dans les 50 états américains, en se concentrant sur l'amélioration des résultats de santé et la fourniture d'expériences intuitives centrées sur l'humain. Leur gamme complète de solutions comprend la modernisation de l'entreprise Medicaid, l'analyse de données, les services aux prestataires et les solutions pharmaceutiques, toutes conçues pour faire progresser l'avenir des soins de santé et améliorer le bien-être communautaire.

Description

• strengthen the quality and smooth running of important projects • lead one or more medium-sized project management teams by overseeing smaller aspects of a larger technological program • contribute directly to projects, assist in staffing and overseeing assigned staff by providing direction and deadlines • interface with the client, company, and project team leadership, measuring and communicating project metrics • drive the quality of project deliverables across all phases of the program by creating objectives, schedules, program definitions and budgets • help ensure project timeliness and quality by identifying and mitigating risk through status reporting and project updates • prepare detailed SOW for clients and obtain agreement and approval from stakeholders on the scope of that work

🎯 Exigences

• 5 + years of experience in BPO and/or Contact Center environments • strong understanding of operational KPIs, WFM, Quality, Reporting, and Service Level performance drivers • demonstrated experience partnering across Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations teams to execute successful launches • strong ability to build and manage integrated project plans, dependency maps, resource plans, and critical paths • expertise in project scoping, risk management, change control, and governance frameworks • PMP or other Project Management certification strongly preferred • strong executive communication skills with the ability to clearly present status, risks, and tradeoffs to senior leadership and clients • proven ability to influence and mobilize cross-functional stakeholders without direct reporting authority • strategic thinker who can translate business objectives into actionable project roadmaps and measurable results • collaborative leader who drives accountability, transparency, and results across diverse teams

🏖️ Avantages

• flexible vacation policy • a 401(k) employer match • comprehensive health benefits • educational assistance • opportunities for leadership and technical development