Field Service Engineer

🕒 il y a 3 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $90 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Gator Bio

Site WebLinkedInTous les Emplois

51 - 200 employés

🏥 Santé

💼 Conseil

🧬 Biotechnologie

Healthcare • Consulting • Biotechnology

Gator Bio est une entreprise spécialisée dans la technologie innovante d'interférométrie de biocouche (BLI) pour accélérer la découverte de biothérapies. Leur plateforme offre des applications puissantes telles que la quantification, la cinétique, le criblage épitopique, la thérapie génique et l'immunothérapie, permettant la caractérisation d'une vaste gamme de molécules. Gator Bio propose des instruments, des consommables, des logiciels et des services conçus pour soutenir diverses analyses scientifiques, y compris l'analyse de petites molécules. Leur technologie de pointe vise à faire progresser la science et la médecine, en facilitant et en accélérant le développement de nouvelles thérapies.

Description

• Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation • Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc. • Diagnose alarms, errors or technical/mechanical problems and implement proper solutions • Perform and document system validation (IQ/OQ/PQ) • Triage, schedule, and provide customer support by telephone, email, or customer visits • Cooperate and communicate effectively with customers, project teams, engineering team, sales and others • Prioritized and plan work activities to make the most efficient use of allotted time • Report and contribute recommendations for products in development • Document tasks performed at customer sites with Gator’s CRM • Log all customer visits and generate new service-related documents • Report quality issues to Gator’s QMS and accomplish tasks in a timely manner • Represent Gator Bio in a constructive way to continue or help build positive customer relationships • Produce timely and accurate expense reports • All job duties as assigned.

🎯 Exigences

• Minimum of BS in bioengineering, engineering, optical engineering, or related field. • Minimum three years of hands-on experience of instrumentation service. • Ability to troubleshoot, test, repair and service technical and mechanical equipment. • Ability to adapt to changes in work schedule and alter travel plans accordingly • Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired. • Knowledge of IQ/OQ/PQ a plus. • Excellent interpersonal and verbal communications skills. • Highly organized and able to work independently. • Travel 50-75% (Domestic and International).