Customer Fulfillment Manager

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Switzerland Global Enterprise

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise est une plateforme nationale qui accompagne les entreprises en Suisse dans la promotion de leurs produits et services sur les marchés internationaux. L’organisation propose divers services, notamment des conseils pour l’entrée sur les marchés, des opportunités de mise en relation (networking) et des informations sur la réglementation commerciale, afin d’aider les entreprises suisses à se développer et à réussir à l’international.

Description

• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. • Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. • Update and maintain input in GE’s OneSteam ERP system and WBS structure. • Support SAM as needed in customer communication, outage closeout and customer relationship deliverables • Serve as SME for financial elements of Outage Assistant (OA)

🎯 Exigences

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role • Knowledge & experience within the power generation services, industrial, manufacturing industry • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages • Strong quality background • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam • Proficient in IT systems with ability to learn and adapt to new systems quickly • Good financial knowledge and commercial / contractual experience • Demonstrated communication & organizational skills • Strong interpersonal skills

🏖️ Avantages

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off