Bilingual Spanish Inbound Customer Service Agent

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🕒 il y a 1 jour

🐎 Kentucky, Ohio, +7 états de plus – Distant

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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GE Appliances, Recreational Living

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11 - 50 employés

Fondée en 1907

👥 B2C

🛒 Commerce de détail

B2C • Retail

GE Appliances, Recreational Living, est un fournisseur de premier plan d'appareils électroménagers et de style de vie. La société propose une large gamme de produits, y compris des réfrigérateurs, des cuisinières, des lave-vaisselle, des micro-ondes, des lave-linge, des sèche-linge, des climatiseurs et de petits appareils tels que des mixeurs, des cafetières, et plus encore. GE Appliances s'efforce de fournir des solutions innovantes et économes en énergie pour les foyers modernes, intégrant la technologie intelligente et des designs sophistiqués. L'entreprise s'engage à améliorer la vie quotidienne avec des appareils qui allient style et fonctionnalité.

Description

• Resolve escalated customer service issues (in English and Spanish) • Create an outstanding quality service experience for the GE Appliance consumer • Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions • Take ownership in resolving escalated customer concerns • Follow up with customers using phone, email, or text to resolve appliance-related concerns • Find creative solutions that are in the best interest of the customers and GE Appliances • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues • Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager • Complete consumer reviews for satisfaction before case closure • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

🎯 Exigences

• Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form • High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred)

🏖️ Avantages

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities