Customer Fulfillment – Channel Operations Manager

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $105 600 - $158 400 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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GE HealthCare

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1892

🏥 Santé

💊 Pharmaceutique

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare est un leader des soins de précision, dédié à fournir des technologies innovantes et des solutions intégrées qui améliorent les services de santé. En tant qu'entreprise autonome, elle se concentre sur l'imagerie, l'échographie et les technologies de l'information en santé, permettant aux cliniciens d'améliorer les résultats pour les patients grâce à des technologies médicales avancées et des solutions de soins personnalisées. Avec un investissement significatif en recherche et développement, GE HealthCare vise à transformer les soins de santé en rendant les hôpitaux plus efficaces et les thérapies plus précises.

Description

• Develop and manage customer-level allocation strategies across customers, distributors, and channel partners • Monitor allocation-plan execution, identify deviations, and implement corrective actions • Refine allocation models with Demand Planning, Commercial, and Finance teams • Own operational relationships with wholesaler partners and align priorities, expectations, and issue resolution • Lead recurring operating calls with key distribution partners • Track and analyze inventory metrics including Days on Hand, fill rate, and stock positioning • Identify and mitigate inventory risks such as imbalances, excess inventory, shortages, and allocation leakage • Oversee order management for accuracy, timeliness, and alignment with allocation strategy • Monitor shipment performance and resolve fulfillment exceptions • Lead resolution of operational issues including backorder management and order-accuracy challenges • Standardize and improve processes for customer experience, efficiency, and scalability • Coordinate communications and cross-functional responses for recalls, supply disruptions, and critical events • Develop and maintain a Channel Partners Operations Playbook with contacts, escalation pathways, SOPs, and partner requirements • Lead periodic wholesaler business reviews • Develop KPIs and dashboards to track fill rate, inventory health, and allocation adherence • Drive accountability through performance discussions and action plans

🎯 Exigences

• 5+ years of experience in supply chain, operations, distribution, or commercial operations • Proven experience managing external partners such as wholesalers, distributors, and vendors • Strong analytical and problem-solving skills with ability to translate data into actionable insights • Demonstrated ability to manage complex, cross-functional processes • Excellent communication, influence, and stakeholder management skills • Self-starter with strong ownership mindset and ability to operate independently • Experience in pharmaceutical, healthcare, or regulated industries preferred • Expertise in allocation planning, inventory management, and order fulfillment processes preferred • Experience leading business reviews and driving partner performance management preferred • Proficiency with Excel, SAP/S4, Power BI, and ERP platforms preferred • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas for this opening • Successful completion of a drug screen, as applicable

🏖️ Avantages

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) • Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Great work environment • Challenging careers • Competitive compensation