Senior Principal Professional Services Consultant

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $135 600 - $238 600 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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Genesys

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1990

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

Genesys est un fournisseur de premier plan de solutions d'orchestration d'expérience alimentées par l'IA, conçues pour offrir des expériences personnalisées à grande échelle. Leurs offres incluent des logiciels de centre de contact complets, des solutions de gestion de l'engagement de la main-d'œuvre, et une plateforme ouverte avec une architecture cloud. Les plateformes Genesys Cloud CX et EX optimisent les expériences clients et employés via une automatisation intelligente et une IA intégrée, permettant un engagement transparent sur tous les canaux. Avec un accent sur divers secteurs tels que la banque, la santé, le commerce de détail, l'assurance et le gouvernement, Genesys aide les organisations à transformer le paysage des interactions clients et employés. De plus, leur AppFoundry Marketplace propose des applications pré-intégrées pour étendre les fonctionnalités de la plateforme.

Description

• Lead end-to-end architecture and delivery of Genesys customer experience solutions • Drive technical strategy and design across multi-cloud environments integrating voice, digital, and AI-driven channels • Facilitate customer workshops and discovery sessions • Align business objectives with technical solutions and transformation goals • Influence SMEs, product owners, engineering, and other cross-functional teams • Define and oversee implementation standards for DevOps, CI/CD, and cloud-native architecture • Identify project risks and implement mitigation strategies • Mentor and guide technical consultants • Optimize system performance and reliability through high availability, disaster recovery, and zero-downtime deployment strategies

🎯 Exigences

• Bachelor’s degree in Engineering, Information Technology, or a related field • 8+ years of experience delivering complex enterprise software or cloud-based solutions • Experience in customer-facing roles managing complex stakeholder relationships and challenging scenarios • Strong expertise in AWS, Azure, or Google Cloud • Deep understanding of Docker and Kubernetes • Solid experience with SIP, voice technologies, and omnichannel customer experience platforms • Ability to design and implement scalable architectures across distributed systems • Strong analytical, problem-solving, and debugging skills • Experience with Agile methodologies and iterative delivery models • Excellent communication skills for technical and business audiences • Preferred: experience with Genesys Engage, Genesys Cloud, or multi-cloud deployments • Preferred: knowledge of DevOps, CI/CD, automation, and infrastructure as code • Preferred: familiarity with Terraform in Genesys Cloud environments • Preferred: experience with API management, networking, and cloud security • Preferred: programming or scripting in Java, C#, or similar • Preferred: experience designing reusable tools, utilities, or frameworks • Preferred: understanding of enterprise integration patterns and large-scale system deployments

🏖️ Avantages

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support