Senior Client Enablement Consultant

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🗣️🇺🇸🇬🇧 Anglais requis

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Opus 2

201 - 500 employés

⚖️ Juridique

💼 Conseil

🤖 Intelligence artificielle

💰 Private Equity Round en 2017-08

Legal • Consulting • Artificial Intelligence

Opus 2 est une entreprise spécialisée dans les solutions technologiques juridiques assistées par l'IA, permettant aux professionnels du droit d'améliorer la collaboration, l'efficacité et le succès dans les affaires de contentieux et d'arbitrage. Avec un logiciel et des services primés, Opus 2 offre des solutions complètes pour la gestion de cas, l'analyse, la préparation des audiences, et la conduite de procédures de résolution de litiges sans encombre à l'échelle mondiale. Ils intègrent une technologie avancée d'IA pour automatiser et rationaliser les tâches laborieuses, améliorer la préparation des affaires et optimiser les flux de travail juridiques. Plébiscité par les grands cabinets d'avocats internationaux, Opus 2 améliore la pratique juridique avec des outils innovants pour la gestion de l'analyse documentaire extensive, les transcriptions en temps réel et la gestion des cabinets d'avocats.

Description

• Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution. • Support, and eventually lead, training workshops including custom / ad-hoc training to end-clients. • Create and adapt training content / materials required to deliver and support all educational activities. • Organise and plan training sessions with clients to ensure their core needs are covered. • Maintain records of client training, including attendance and session duration. • Ensure client success and provide post-training support to build long-lasting client relationships. • Record and review customer feedback from training, pass it to internal stakeholders, and communicate comments or resolutions back to clients. • Deliver training to internal teams on new solution areas, product enhancements, and new features. • Become a trusted advisor to clients and an advocate for Opus 2 and its software. • Become a domain expert in solution areas, understand the competitive landscape, and articulate the benefits of the Opus 2 platform.

🎯 Exigences

• 2+ years’ experience in a software training role. • Previous work experience within LegalTech or a law firm is advantageous. • Bright, engaging and thinks on their feet. • Professional, courteous and confident communicator. • Proactive and flexible attitude to work in a fast-paced software company. • Extremely well organised. • Ability to work on their own initiative. • A good understanding of computer hardware and software.

🏖️ Avantages

• 401k contribution. • 21 days annual holidays, flexible working, and length of service holiday entitlement. • Loyalty Share Scheme. • Healthcare, Dental and Vision Insurance. • Life, short-term and long-term disability Insurance. • Calm and Mindfulness sessions. • A day of leave to volunteer for charity work. • Accessible and modern office space.

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