Senior Services Engineer

🕒 il y a 10 jours

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GE Vernova

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10 000+ employés

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

Description

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Impacts departmental operations and responsible for planning/execution. • Deliver high-quality project execution to ensure strong customer satisfaction. • Address customer concerns and issues in a timely and professional manner. • Perform installation, configuration, customization, and upgrades of APM solutions based on customer requirements. • Provide technical support for APM projects throughout implementation. • Update standard system architecture based on customer-specific needs. • Develop technical design specifications aligned with project requirements. • Leverage standard product capabilities, promote standardization, limit customization, and maximize reuse of existing solutions. • Create work breakdown structures and estimate effort for standard technical activities. • Gather and document business and application requirements through stakeholder discussions. • Support understanding of business processes and translate requirements into structured documentation. • Collaborate with Project Managers and Services Consultants to scope application changes in line with change management processes. • Work closely with Product Development, Commercial teams, customers, partners, and integrators as needed. • Contribute throughout the full project lifecycle to support design decisions, functionality, budget, timeline, and customer expectations.

🎯 Exigences

• Bachelor’s degree or equivalent • Minimum 6 years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations. • Software skills in software analysis, design, methodology, and architecture • Programming experience in software development with Microsoft Visual Studio / Development tools. • Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures. • Experience with basic database administration like Restoring, Backup for both SQL and Oracle. • Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects. • Strong spoken and written English language skills. • Can lead small project (1-3 team members) team to achieve the desired technical outcome. • Familiar in utilizing Lean methodology.

🏖️ Avantages

• Relocation Assistance Provided: Yes