Client Care Manager – Licensed Customs Broker

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $63 000 - $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

GHY International

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1901

📦 Logistique

💼 Conseil

🏭 Fabrication

Logistics • Consulting • Manufacturing

GHY International est un leader dans le domaine des services de douane et de courtage qui se spécialise dans le courtage en douane et la conformité commerciale pour les importateurs nord-américains. Fondée en 1901, GHY offre un soutien complet pour les entreprises engagées dans le commerce mondial, assurant qu'elles naviguent à travers les règles et réglementations complexes régissant les expéditions. Avec un accent sur des services fluides et économiques, GHY International aide ses clients à faciliter un volume élevé d'importations et d'exportations chaque année, se positionnant comme un partenaire de confiance dans le commerce international.

Description

• Oversee the day-to-day activities of a client care team • Ensure timely, compliant, and exceptional service delivery • Balance team workloads and support regulatory compliance and proactive client engagement • Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities, and data management • Create work schedules, facilitate team huddles, set goals, conduct performance discussions, and provide ongoing coaching • Identify training needs and execute training plans with the US Trainer • Participate in hiring, staffing assessments, and departmental training planning • Build and maintain long-term client relationships through proactive communication, problem-solving, and retention strategies • Serve as the primary escalation point for client issues • Collaborate with CBP, PGAs, freight forwarders, clients, and other partners to resolve entry issues • Create, maintain, and ensure accuracy of SOPs for major accounts • Facilitate MARP annual client visits and complete required reporting • Participate in TBRs and follow-up action planning • Support new client onboarding, systems integration, database setup, SOP development, and reporting • Participate in client training, software demonstrations, and cross-selling opportunities • Conduct client exit interviews and support retention strategies • Ensure import and export transactions comply with CBP, PGA, and applicable regulations • Champion operational efficiency, automation, continuous improvement, and emerging AI technologies • Monitor quality control processes, including high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows • Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections, and exceptions • Review production and error reports and communicate trends and corrective actions • Monitor regulatory changes, industry developments, and SOP updates • Collaborate with Operations, Trade Services, Billing, Innovation, and other departments • Participate in US Managers Meetings and improvement initiatives • Support after-hours needs on a rotational or as-needed basis

🎯 Exigences

• 5+ years of related experience • Licensed Customs Broker Designation REQUIRED to be considered for remote role • Certified Customs Specialist (CCS) Designation • Advanced knowledge of U.S. Customs regulations • Advanced knowledge of HTS classification, GRI/GN rules, and explanatory notes • Advanced knowledge of PGA requirements and data elements • Advanced knowledge of entry and invoice requirements • Experience working with customs brokerage software systems • Familiarity with EDI and emerging technologies, including AI-enabled tools • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Co-Pilot • Strong technology proficiency • Knowledge of HTS verification and database management • Ability to navigate diverse client needs and varied SOP requirements • Strong analytical, problem-solving, conflict-resolution, leadership, team-building, prioritization, and communication skills • Ability to manage tight deadlines, work independently, self-motivate, and handle stress positively • Ability to participate in after-hours on-call rotation • Ability to work up to two statutory holidays annually

🏖️ Avantages

• Performance-based bonus program • Scheduled salary assessments • Comprehensive, subsidized health coverage • Dental coverage • Vision coverage • Short- and long-term disability coverage • Life and AD&D coverage • Work-life balance initiatives • Giveback Committee, Social Committee, and Cultural Ambassadors • Access to internal university • Leadership development program • Flexible work arrangements • Remote work eligibility for Licensed Customs Brokers • Travel opportunities/requirements