Customer Service Representative

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PM Consulting

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2006

🤝 B2B

📚 Éducation

B2B • Education • Freelancing

PM Consulting est une entreprise dédiée à fournir des analyses précieuses et des ressources pour les propriétaires de petites entreprises et les travailleurs indépendants. Elle se concentre sur l'éducation des individus au sujet de l'économie du partage, en offrant des conseils pratiques sur divers sujets tels que devenir assistant virtuel et prospérer dans des rôles de freelance. PM Consulting vise à soutenir ceux qui souhaitent se lancer dans leur aventure entrepreneuriale en partageant des stratégies de réussite et des conseils de productivité.

Description

• Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner. • Identify and assess customers' needs to achieve satisfaction, escalating issues as needed to appropriate departments. • Provide accurate, valid, and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution. • Keep records of customer interactions, transactions, comments, and complaints. • Communicate and coordinate with internal departments to ensure swift resolution of customer issues. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Assist with placing orders, refunds, or exchanges. • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

🎯 Exigences

• Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • High school diploma or equivalent; college degree preferred. • Customer orientation and ability to adapt/respond to different types of characters. • Ability to work independently and collaboratively within a team environment. • Proficient in Microsoft Office and CRM software (e.g., Salesforce). • Willingness to work a flexible schedule, including evenings and weekends.

🏖️ Avantages

• Competitive salary based on experience. • Comprehensive benefits package including medical, dental, and vision coverage. • Opportunities for career growth and development. • Friendly and supportive work environment fostering creativity and collaboration.