Strategic Accounts Manager

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Gladstone Software

Site WebLinkedInTous les Emplois

51 - 200 employés

🏨 Hôtellerie

✈️ Tourisme

💼 Conseil

Hospitality • Travel • Consulting

Nous fournissons un logiciel de gestion des loisirs innovant à des clients au Royaume-Uni et en Irlande. Chez Gladstone, nous sommes fiers de comprendre et d'interpréter les besoins changeants de l'industrie des loisirs. Le résultat ? Nous livrons des solutions à la pointe de la technologie aux centres de loisirs, associations et clubs privés de loisirs.

Description

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.

🎯 Exigences

• Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry. • Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements. • Ability to build credibility with senior stakeholders and influence at board or executive level. • Experience working with complex organisations, ideally within public sector, leisure, health, or education. • Excellent communication skills, with the ability to explain technical solutions in plain English. • Experience within leisure management, SaaS platforms, or regulated/public sector environments. • Familiarity with framework agreements and public sector procurement processes. • Understanding of digital transformation challenges within membership-based or customer-facing services.

🏖️ Avantages

• A culture that values collaboration, innovation, and doing the right thing for customers.