Banking AI Advisor, Customer Success

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Glia

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2012

🤖 Intelligence artificielle

🏦 Banque

☁️ SaaS

💰 €45 000 000 Series D - Glia en 2022-03

Artificial Intelligence • Banking • SaaS

Glia est une plateforme de service client alimentée par l'IA et une solution de centre de contact sans canal (ChannelLess®) qui aide les banques, les coopératives de crédit et les institutions financières à automatiser et personnaliser les interactions vocales et numériques. L'entreprise propose des assistants virtuels, de l'IA vocale, des co-pilotes pour agents, des analystes IA pour managers, du routage prédictif, une gestion cognitive de la qualité et des analyses pour améliorer le libre-service, la productivité des agents, la conformité et les indicateurs de croissance (prêts, dépôts, économies de coûts). Glia met l'accent sur la sécurité, les intégrations et les fonctionnalités spécifiques à l'industrie pour le secteur bancaire et les coopératives de crédit, en offrant une plateforme SaaS qui remplace les systèmes CCaaS traditionnels.

Description

• Act as a trusted advisor to client leadership, guiding them on how to transition toward an AI-augmented workforce and drive value with our platform. • Maintain deep proficiency in the platform to effectively translate technical capabilities into high-level business objectives. • Build deep, consultative relationships across complex internal structures, including Digital Banking, Contact Center, IT, Compliance, Lending, and Executive teams. • Drive the long-term health of the partnership by owning key retention and growth metrics. • Champion the voice of the bank and credit union internally.

🎯 Exigences

• 4+ years of professional experience working within a Bank or Credit Union, ideally in a role focused on Operations, Digital Channels, Member Experience, or Product/Project Management, or a FinTech SaaS environment. • Deep, firsthand knowledge of financial institution operational and regulatory challenges, particularly within member service and support functions (e.g., Contact Center, Branch Operations, Lending Administration). • Demonstrated experience in project management or overseeing the implementation and optimization of technology solutions within a financial institution, ideally acting as a technology owner or vendor manager for crucial technology. • Proven ability to collaborate cross-functionally with various internal business units (Lending, Branch Operations, IT, Compliance) to drive large-scale projects. • Familiarity with digital banking platforms or contact center software (AI, chatbots, omnichannel solutions) is highly desirable. • Track record of problem-solving and finding practical solutions for business challenges within your organization. • Bachelor’s degree required • MBA preferred • Must be willing to travel 30% of the time.

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities