Field Service Technician

🔥 il y a 17 heures

🌽 Illinois, Texas – Distant

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $20 - $27 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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GLORY

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

GLORY est un leader mondial des solutions technologiques de gestion des espèces, offrant des services innovants qui automatisent les processus de gestion des espèces dans divers secteurs, y compris les institutions financières, le commerce de détail, le secteur du jeu et le transport de fonds. Avec un accent sur l'amélioration de l'efficacité, de la sécurité et du service client, GLORY conçoit des solutions sur mesure pour la gestion des espèces au point de vente, dans les centres de traitement des espèces et tout au long de la chaîne du cash de détail. Leurs produits vont des recycleurs d'espèces et kiosques en libre-service à des systèmes complets de gestion des espèces, visant à optimiser les flux de trésorerie et améliorer les performances commerciales.

Description

• Directly manage all aspects of customer service and care with clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts and tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customers apprised of progress during maintenance or a down-system situation • Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades that may require technical assistance • Adhere to safety guidelines and policies • Complete required Environmental Health & Safety training • Timely report job-site accidents involving injury or property damage • Drive daily from home to customer sites within the assigned territory • Work autonomously with minimal supervision

🎯 Exigences

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience • Certificates in related fields preferred • Excellent customer service and communication skill • Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication • Logical troubleshooting skills and ability to isolate problems at PCB or component level • Ability to work with electrical schematics, logic diagrams, and mechanical drawings • Knowledge of AC/DC power distribution and digital/analog circuitry • Experience repairing high-speed paper-handling machines preferred • 3–5 years of technical field service repair experience preferred • Hold a valid driver's license • Live within a reasonable commute from the assigned territory • Lift up to 50 pounds without assistance • Sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist • Work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores • Ability to work weekends and/or holidays on a rotational basis • Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends • Drive to customer sites during working hours • Occasional travel outside the assigned territory, including air and overnight travel, may be necessary • Accommodate limited accessibility at a job site • Work autonomously with minimal supervision

🏖️ Avantages

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution • Health insurance – 3 medical plans to choose from through Blue Cross Blue Shield • Paid Parental Leave • MDLive – 24/7 Virtual Doctor plus a Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Basic Life insurance and AD&D – Company paid • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid • Paid Vacation • Paid Sick days based on City/State requirements • Paid Holidays – 9 to 11 days based on start date • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Opportunities for internal promotions/career advancement • Company Vehicle/Insurance – this benefit only applies to certain positions • Bonus Opportunities • Career Advancement