Implementations Manager

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ECFX

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11 - 50 employés

🏢 Entreprise

💰 €1 300 000 Seed Round en 2021-02

Software • Enterprise • Legal Tech

ECFX est une entreprise spécialisée dans l'automatisation du traitement des notifications de dépôt électronique au tribunal (ECF) pour les cabinets d'avocats. Leur produit, ECFX Notice, est un système de gestion des avis d'entreprise qui aide les cabinets à gagner du temps en traitant automatiquement toutes les notifications fédérales et d'État. En automatisant les processus complexes et manuels impliqués dans la gestion des notifications ECF, ECFX permet aux cabinets d'avocats de se concentrer davantage sur le travail pour les clients plutôt que sur les tâches administratives. Fondée par Dan O'Day, avocat et programmeur avec une vaste expérience en technologie juridique, ECFX s'intègre parfaitement avec les systèmes existants de gestion de cas, de documentation et de facturation, offrant des modèles et des tableaux de bord personnalisables pour une visibilité et un contrôle accrus. L'entreprise cible diverses tailles de cabinets, y compris ceux à bureau unique, les cabinets multi-bureaux, les cabinets nationaux et les compagnies d'assurance, visant à atténuer les risques, à prendre le contrôle, à améliorer la visibilité et à accroître l'efficacité opérationnelle.

Description

• Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets • Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues • Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan • Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements • Plan and deliver client onboarding and training to drive adoption and self-sufficiency • Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity • Identify and recommend relevant add-on products in partnership with Sales and Customer Success • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency • Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

🎯 Exigences

• Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus) • 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus) • Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects • Ability to translate complex needs into clear plans, milestones, and actionable steps • Highly organized and detail-oriented, with strong documentation habits • Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment • Customer-first mindset and a track record of delivering high-quality client experience • Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred

🏖️ Avantages

• Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included. • Work-Life Harmony: Embrace flexibility with our supportive approach to working hours. • Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life. • Discretionary Time Off: We recognize the importance of maintaining a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy. This means that, in addition to scheduled vacations and holidays, employees can take unplanned time off when needed, subject to supervisor approval. We understand that life happens and trust our team to manage their time effectively. • Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan • Join the ECFX family to be at the forefront of legal industry innovation. Here, we're not just creating software but laying the tracks for a more streamlined, accessible legal framework.