Senior Director, Product Design

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HighLevel

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2018

💼 Conseil

📦 Logistique

☁️ SaaS

💰 Series A en 2021-11

Consulting • Logistics • SaaS

HighLevel est une plateforme tout-en-un de marketing et de vente conçue pour aider les entreprises à se développer et à réussir. La plateforme regroupe divers outils de marketing en une seule solution, offrant des fonctionnalités telles que la capture de leads via des pages d'atterrissage, des enquêtes, des formulaires et des agendas, ainsi que des outils pour entretenir les prospects grâce à une messagerie automatisée sur plusieurs canaux, y compris le téléphone, le SMS, l'email et les réseaux sociaux. HighLevel propose des solutions personnalisables comme la planification de rendez-vous en ligne, des campagnes de suivi multicanal et la gestion de pipelines. De plus, les entreprises peuvent créer des sites web, des tunnels de conversion et des pages d'atterrissage grâce à l'éditeur de pages intuitif. HighLevel prend en charge l'intégration avec les systèmes existants via une API, et offre une plateforme de membres pour la création de communautés et la gestion de cours. La plateforme est ciblée vers les marketeurs et offre des options de marque blanche pour que les entreprises puissent personnaliser le logiciel à leur image. Avec une approche de développement axée sur la communauté et un support primé, HighLevel se concentre sur l'autonomisation des entreprises pour rationaliser leurs opérations et améliorer l'efficacité de leur marketing.

Description

• Lead design strategy and execution across a broad set of interconnected product experiences • Define and communicate a compelling design vision for a large, integrated product portfolio • Translate company and product strategy into experience principles, customer journeys, design priorities and measurable outcomes • Identify opportunities to unify fragmented workflows into cohesive, AI-powered experiences that help customers move faster and get better results • Represent the customer, the end-to-end experience and the quality bar in executive-level product and business discussions • Own the evolution of HighLevel's bespoke design system as a practical product accelerator, not just a library of components • Partner with design system, product design and engineering leaders to mature shared patterns, component quality, interaction standards and contribution models • Work horizontally across many product teams and functions to turn a new design system into a shared way of building, aligning designers, PMs, engineers and go-to-market partners around consistent experience standards • Drive adoption across product teams by making the system easier to use, easier to contribute to and clearly tied to product quality and execution speed • Build a culture where speed and quality reinforce each other instead of competing with each other

🎯 Exigences

• 10+ years of experience in product design, UX or related product experience disciplines, including 5+ years leading design teams • Proven experience leading design across large, complex B2B SaaS, platform or multi-product ecosystems • Superb visual craft skills and world-class interaction and product design instincts, with the ability to raise the quality of work across a team • Demonstrated experience building, evolving or accelerating adoption of a design system across multiple product teams • Demonstrated ability to lead senior individual contributors and design managers across multiple teams or product areas • Strong portfolio of work showing product strategy, systems thinking, design craft, measurable customer impact and business outcomes • Deep experience with complex workflows, information architecture, interaction design, design systems, research and experimentation • Proven ability to hire excellent designers, elevate existing talent and performance manage team members who need additional support • Strong product and business acumen, with fluency in metrics such as activation, adoption, conversion, retention, expansion, churn, LTV and customer ROI • Experience partnering with Product, Engineering and Data leadership to define strategy, priorities, roadmaps and success measures • Strong executive communication, storytelling and stakeholder management skills • Comfort operating in fast-paced, ambiguous environments with distributed teams and high ownership expectations.

🏖️ Avantages

• Competitive compensation • Benefits • Flexibility