Senior Solutions Engineer

🕒 il y a 23 jours

🇺🇸 États-Unis – Télétravail

💵 $204 000 - $254 000 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Grafana Labs

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🏢 Entreprise

☁️ SaaS

🤖 Intelligence artificielle

Enterprise • SaaS • Artificial Intelligence

Grafana Labs est une entreprise spécialisée dans les technologies et solutions d'observabilité open-source. Elle propose une suite complète d'outils pour la gestion des logs, des métriques, du traçage et des profils avec des produits tels que Grafana, Loki, Tempo et Mimir. Leurs offres sont conçues pour aider les entreprises à visualiser, surveiller et envoyer des alertes sur les données provenant de diverses sources, fournissant des fonctionnalités telles que la détection des anomalies, l'analyse des causes profondes et la gestion des objectifs de niveau de service à l'aide des insights IA/ML. Grafana Labs propose des solutions à la fois basées sur le cloud et auto-gérées, idéales pour l'observabilité de l'infrastructure, des applications et du frontend. De plus, leur plateforme prend en charge l'intégration avec diverses sources de données comme Prometheus et OpenTelemetry, faisant d'eux un acteur clé dans le domaine de l'observabilité et de la surveillance de l'infrastructure.

Description

• Join as an early member of a high growth team working together to solve technical and customer problems the right way • Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers • Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility • Deliver product and technical presentations to potential and existing customers • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Drive product conversations based on need and problems learned during customer interactions • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

🎯 Exigences

• Ideally located in the Central Region of the US • 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. • We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership • We are a remote-first company so you would need to learn to work and collaborate with an international team • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products • You will love solving technical challenges and thrive on bringing creative solutions to our customers • You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! • You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!

🏖️ Avantages

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.