Inbound Sales Agent

🕒 il y a 1 jour

🏈 Alabama, Arizona, +7 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $19 - $21 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

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Grand Circle Corporation

Site WebLinkedInTous les Emplois

1001 - 5000 employés

✈️ Tourisme

🏨 Hôtellerie

🛍️ eCommerce

Travel • Hospitality • eCommerce

Grand Circle Corporation est une entreprise de voyages basée à Boston qui opère sous les marques Overseas Adventure Travel (O. A. T. ), Grand Circle Travel et Grand Circle Cruise Line. L'entreprise est spécialisée dans les aventures guidées en petits groupes et à bord de petits navires—mettant l'accent sur l'immersion culturelle, des guides locaux experts, des options adaptées aux voyageurs seuls, et des voyages responsables par le biais de la Grand Circle Foundation. Elle vend des voyages directement aux consommateurs via des canaux en ligne et des réservations téléphoniques et offre des services de soutien tels que la protection voyage et des programmes de fidélité.

Description

• Handle inbound and/or outbound calls while educating travelers on GCC's international trip packages • Maintain a high level of customer service and sales throughout each call • Achieve a high conversion rate, targeting over 70% of calls into confirmed bookings • Upsell trip extensions, travel protection plans, airline bookings, and upgrades • Confirm customer reservations and document necessary contact information in GCC programs • Reserve airline tickets using the Amadeus code-based software • Document customer interactions and call notes in assigned programs during calls • Work efficiently across 5-7 programs and 3 screens to handle and resolve calls • Complete the full sales process in one conversation and customize travelers' journeys

🎯 Exigences

• 2-5 years of sales experience in a call center environment handling inbound and outbound sales calls • Experience upselling additional products or services to the original package • 1+ year of remote work experience • Preference for experience in travel/tourism, hospitality, or luxury/high-ticket sales • Must have hardwired internet; Wi-Fi cannot be used • Recommended internet speeds of 50 Mbps download and 25 Mbps upload • Ability to complete seven weeks of training Monday-Friday, 9:00 AM-5:00 PM ET • Ability to work the specified first production schedules for Sunday-Thursday or Tuesday-Saturday shifts

🏖️ Avantages

• Uncapped commission plan based off sales performance • Annual incentive bonus • Comprehensive and heavily subsidized medical, dental, and vision plans • On-site gym access • Holistic wellness sessions • Group fitness classes • Substantial Paid Time Off (PTO) • 11 paid holidays, including Juneteenth, Memorial Day, and Labor Day • Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary • 50% off trips for the employee and a companion • 25% off trips for additional immediate family members • Exclusive quarterly associate travel deals • 401(k) with company match • Life insurance • Disability coverage • Tuition assistance for professional and personal development • Professional development opportunities through overseas travel • Direct access to Pinnacle Leadership & Team Development • Opportunities to advance internally into leadership positions or other skill-based roles • FSA options • Pet insurance • Home and auto discounts • Paid volunteer time off