Senior Project Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟠 Senior

👷‍♀️ Chef de Projet

🦅 Parrain de Visa H1B

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Granicus

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1999

🏛️ Gouvernement

☁️ SaaS

📋 Conformité

Government • SaaS • Compliance

Granicus est une entreprise technologique axée sur le secteur public qui propose un Government Experience Cloud et une gamme de services numériques pour les agences locales, étatiques, fédérales, éducatives et des districts spéciaux. Ses produits incluent des plateformes d'engagement et de communication, des services et clouds opérationnels (pour les permis, licences, dossiers, demandes de services 311), la gestion des réunions et des agendas, des sites web/CMS, des outils de conformité, ainsi qu'un Agent AI dédié à l'Expérience Gouvernementale pour offrir un service en libre-service 24h/24 et 7j/7. Granicus aide les organisations du secteur public à moderniser la prestation de services, accroître l'engagement citoyen, automatiser les flux de travail et améliorer l'efficacité opérationnelle.

Description

• Manage large customer projects during the implementation lifecycle • Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account • Prioritize initiatives based on business needs and requirements • Serve as an advisor to the customer as they improve their online processes • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management • Create and maintain project plans, project status reports, and other relevant project documentation • Identify potential implementation risks and mitigation • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team • Collaborate and work closely with internal partners.

🎯 Exigences

• Minimum of 5 years of experience in program/project management, preferably in a customer-facing role • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement • Knowledge of project management tools, methodologies, and best practices • Ability to work independently and collaboratively within a team • Ability to manage conflict and influence decision-making at all levels of the organization • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth • Solid understanding of Customer Relationship Management (CRM) • Proactive and data driven • Excellent communications skills – listening, verbal, and written • Bilingual (English and French) – required.

🏖️ Avantages

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guest discussions on issues impacting our employee population