Patient Access Manager

🕒 il y a 3 jours

🥔 Idaho, Oregon, +1 états de plus – Distant

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💵 $152 250 - $253 750 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of GSK

GSK

10 000+ employés

🏭 Fabrication

💊 Pharmaceutique

🏥 Santé

Manufacturing • Pharmaceuticals • Healthcare

Nous unissons science, technologie et talents pour prendre de l'avance sur les maladies ensemble.\nNos règles communautaires : https://gsk.to/socialmedia

Description

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved oncology-specific information and education • Conduct welcome calls and ongoing journey touchpoints using approved call guides, FAQs, and Prescribing Information • Support patient enrollment in GSK services, including PAP, and guide patients and offices through enrollment requirements and consent capture • Provide program-specific treatment education and offer ISI and PI whenever product education is delivered • Educate patients on coverage outcomes, cost-sharing, and financial assistance options • Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists • Conduct patient communication through approved recorded telephony and program systems while verifying identifiers and consent status • Maintain accurate documentation in GSK’s internal system • Capture and report adverse events and product quality complaints within required timeframes • Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs • Support office-level access case resolution, including benefit investigation outcomes, prior authorization requirements, and appeal pathways • Identify access and reimbursement barriers and escalate complex issues • Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within approved boundaries • Document interactions and manage cases in Salesforce Health Cloud / CRM • Follow SOPs, business rules, corporate policies, compliance guidance, HIPAA requirements, and confidentiality safeguards

🎯 Exigences

• Bachelor's degree • 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria • Ability to travel up to 20%, including overnights • Valid driver's license • Candidates should reside within the assigned territory or within 30 miles of the territory border • Extensive experience in oncology patient navigation, access and reimbursement, or hub case management • Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree • Active RN license and Bachelor of Science in Nursing (BSN) • Experience using CRM and case-management platforms, preferably Salesforce Health Cloud • Excellent verbal, written, and presentation communication skills

🏖️ Avantages

• Annual bonus • Eligibility to participate in a share based long term incentive program • Health care and other insurance benefits for employee and family • Retirement benefits • Paid holidays • Vacation • Paid caregiver/parental and medical leave

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