Customer Account Representative

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Guardian Industries - DeWitt

Guardian Industries - DeWitt

- employés

🏭 Fabrication

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt est une installation ou unité opérationnelle de Guardian Industries répertoriée parmi les entreprises Koch. Guardian Industries est un fabricant mondialement reconnu pour la production de verre et de produits liés à la construction, opérant plusieurs sites de fabrication. Situé à DeWitt et présenté dans les listes de carrières/entreprises de Koch comme l'un des sites de Guardian Industries, il offre des postes dans les domaines de la fabrication, de l'ingénierie, des opérations et des fonctions connexes. En tant que partie du portefeuille de Koch, ce site est positionné au sein d'un vaste réseau industriel/de fabrication, et soutient la production, les opérations ainsi que les opportunités de carrière liées aux activités de verre et de produits de construction de Guardian.

Description

• Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external. • Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items. • Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes. • Ensure that the product is returned for repair or credit is handled with priority. • Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes. • Research status of orders, process expedites, reschedules, returns of material. • Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria. • Manage inside sales and business relationships within assigned region. • Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc. • Adhere to the appropriate departmental sales processes, procedures, and policies. • Provide backup support to other Inside Sales Representatives as needed, including delegating the workload. • Produce reports as needed and required. • Other work-related duties as assigned.

🎯 Exigences

• 2-3 years Insides Sales experience, in the Semiconductor Industry preferred • 2 years College, preferred • Strong computer skills, including Word and Excel. • Detailed Oriented • ERP Experience- Epicor ERP Preferred

🏖️ Avantages

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance

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