Account Manager – Behavioral Health

🕒 il y a 18 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $54 000 - $64 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

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ComPsych

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1984

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

ComPsych est un leader des programmes d'assistance aux employés (EAP), offrant des services de santé mentale et de bien-être aux employés et à leurs familles. L'entreprise se concentre sur l'amélioration de la productivité au travail en fournissant des services de soutien qui aident les employés à gérer les défis personnels et professionnels. Les solutions de ComPsych comprennent le conseil, l'intervention en cas de crise et divers programmes de bien-être conçus pour améliorer la satisfaction générale et la performance des employés.

Description

• Manage a diverse block of customers, primarily in Texas • Responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services • Utilize relationship management skills to ensure services strengthen the overall customer experience • Collaborate with internal partners to ensure flawless service delivery • Oversee customer satisfaction and profitability • Implement communication strategies, customer training, issue resolution and utilization reporting • Demonstrate understanding of customers' business, human capital and benefits concerns • Retain and grow book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs and recommending solutions • Manage complex customer issues and escalations • Position ComPsych's value proposition with beneficial solutions • Establish and build strong working relationships with ComPsych’s business leaders • Identify and advance process improvements to enhance overall service delivery • Travel as necessary (approx. 25%)

🎯 Exigences

• 2+ years of account management experience required • Bachelor’s degree required • Experience working in insurance, benefits, healthcare or human resources-related services, a plus • Proven track record of successfully selling additional service lines to current customers • Stable work history required • Computer literacy in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills • Ability to meet clients on-site throughout TX

🏖️ Avantages

• Full benefits package • Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program