Senior Product Experience Designer

🕒 il y a 1 mois

🏰 Missouri – Distant

🏰 Missouri – Remote

💵 $89 800 - $134 700 / an

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

👻 Score fantôme 6%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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H&R Block

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block est une entreprise américaine spécialisée dans la préparation fiscale et les services financiers, offrant des déclarations fiscales en personne et en ligne, des professionnels de la fiscalité, de la comptabilité et des salaires pour petites entreprises, ainsi que des produits financiers connexes tels que des avances sur remboursement et des cartes prépayées. Fondée en 1955, elle exploite des bureaux fiscaux de détail, des franchises et des plateformes numériques pour fournir aux consommateurs et aux petites entreprises des solutions fiscales, comptables et financières.

Description

• Lead the design of complex customer and associate experiences from concept through delivery • Create service designs, user flows, prototypes, experience concepts, and experience strategies • Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations • Drive early problem definition and solution direction in partnership with Product • Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences • Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders • Partner with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs • Use AI in daily workflow for discovery, ideation, content creation, prototyping, and experience development • Contribute to and evolve design systems, patterns, and best practices • Influence decisions through design expertise, collaboration, design thinking, storytelling, and clear design artifacts • Help teams navigate ambiguity and move from complex problems to actionable solutions

🎯 Exigences

• Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field • Portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact • Experience leading complex initiatives from discovery through delivery • Experience planning, executing, and synthesizing moderated and unmoderated user testing • Experience using qualitative and quantitative data to inform design decisions • Experience working closely with Product Managers, Engineers, and cross-functional stakeholders • Strong communication, facilitation, presentation, and storytelling skills • Ability to thrive in fast-moving environments with evolving priorities and incomplete information • Experience with service design methodologies and artifacts • Experience contributing to and evolving design systems • Experience leveraging AI-enabled tools and emerging technologies as part of the design process • Experience with survey design, usability testing platforms, and analytics tools

🏖️ Avantages

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • One or more incentive compensation or short-term incentive plans may generate additional earnings

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