Account Manager I – Black Credit Card

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🎰 Nevada – Distant

🎰 Nevada – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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Hankey Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🚘 Automobile

💼 Conseil

📦 Logistique

Automotive • Consulting • Logistics

Basé à Los Angeles, Californie, le Hankey Group se compose de huit entreprises opérant principalement dans les secteurs de l'automobile, de la finance, de la technologie, de l'immobilier et de l'assurance. Depuis 1972, la famille Hankey a acquis 100% du capital du concessionnaire Midway Ford. Guidé par la vision ciblée et le leadership inégalé de son principal, M. Don Hankey, le groupe a subi une transformation remarquable au cours des 50 dernières années. Notre leadership fort est associé à une exécution sans pareil. Avec plus de 5 000 employés, dont environ 2 000 résidant dans le sud de la Californie, le Hankey Group a évolué en favorisant le développement personnel, la croissance des employés et leur fidélisation au sein de l'organisation.

Description

• The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio • You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses • Negotiate with customers to develop payment plans that fit their individual situations • Meet and exceed daily and monthly goals while maintaining quality and compliance standards • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies • Collaborate with teammates and contribute to the department’s overall success • Manage a high volume of calls efficiently and professionally in a fast-paced environment • Use skip-tracing tools to locate customers or collateral when needed • Reduce delinquency within your assigned queue and contribute to department-wide goals • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences

🎯 Exigences

• Type at least 35 WPM with strong computer and data-entry skills • Some experience in credit card collections or a related financial services role • Excellent communication and negotiation abilities with professional phone etiquette • Flexible schedule – willing to work overtime and weekends when needed • Able to multitask and stay organized in a fast-paced environment • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA) • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications • Team-oriented with a positive, dependable attitude • 2+ years of experience in a collections environment preferred • High school diploma or equivalent required

🏖️ Avantages

• Medical, Dental, and Vision benefits • Life Insurance and Long-term disability plans • Flexible Spending Account • 401K matching • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching • Wellness Programs • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) • Career Path Opportunities • Discounts on Parks, Museums, Movie Tickets, and Attractions • Employee Loan Assistance • Annual Flu Shot • Paid Vacations Days • Paid Sick days • Paid holidays • GYM (available in our Los Angeles, CA & Dallas,TX office) • Rental Car Discounts, Dell Member Purchase Program