Operations Coordinator – Clinical Trials, Bilingual EN/ES

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $65 000 - $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

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HealthMatch

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2017

☁️ SaaS

💊 Pharmaceutique

👥 B2C

💰 €6 893 119 Series C - HealthMatch en 2022-09

SaaS • Pharmaceuticals • B2C

HealthMatch est une plateforme numérique qui connecte les patients aux essais cliniques en cours de recrutement, aidant les utilisateurs à trouver et à s'inscrire à des études près de chez eux. Elle sert à la fois les patients et les acteurs des essais cliniques (sites et sponsors) en offrant des portails et des outils pour lister les essais, recruter des participants, et gérer le jumelage et les aperçus des essais. Le service met l'accent sur la découverte orientée vers les patients (avec des millions d'utilisateurs), en parallèle avec des fonctionnalités B2B pour les sites et les sponsors, se positionnant comme un marché habilité par SaaS pour le recrutement en recherche clinique.

Description

• HealthMatch works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the human link in that chain. • Day to day, you'll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, keep our CRM accurate, and be trained to review medical records alongside our Medical Director. • Most weeks, the majority of your time is outbound communication: calling and emailing clinical trial sites to make sure patient referrals are being followed up on, tracking referral statuses across our portal and CRM, supporting patients directly as they move through enrollment, flagging sites that aren't engaging and working with the team on how to re-engage them, and helping onboard new sites to the HealthMatch platform.

🎯 Exigences

• You must be fluent in both Spanish and English. This is non-negotiable - you'll be working across US and LatAm markets daily. • You're great on the phone. Not in a scripted, call-center way. You build trust quickly with site coordinators and patients, you're comfortable with follow-up that feels repetitive, and you understand that strong relationships are what make the repetition bearable. • You're organized under volume. You'll be managing dozens of site relationships simultaneously. Dropping a follow-up means a patient might not get into a trial. You need a system, whether that's meticulous CRM hygiene, your own tracking spreadsheet, or something else, and the discipline to maintain it. • You have at least 2 years of professional experience. We're less concerned about where and more concerned that you've worked in a fast-paced, accountable environment before. Experience at a clinical research site or a background in health/science is a plus, it'll shorten your ramp, but it's not required. • You're resourceful. When something is inefficient, you'd rather figure out a fix than complain about it.

🏖️ Avantages

• Remote role, no relocation required • Preference to be in the North East and willing to travel, while we are remote we often get together in either New York, Boston, or Durham NC for co-working sessions • Primary working timezone is EST, but as a global business we often have meetings with our team in Sydney Australia