Medicare Sales Supervisor

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🕒 il y a 2 mois

🐊 Florida, Iowa, +2 états de plus – Distant

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🏈 Ohio – Remote

⏰ Temps Plein

🟢 Junior

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

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HealthPlanOne

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2006

🏥 Santé

💼 Conseil

📣 Marketing

Healthcare • Consulting • Marketing

HealthPlanOne est une entreprise de services de santé s'appuyant sur la technologie pour aider des millions de consommateurs et d'agents à naviguer et choisir des plans Medicare. Elle se spécialise dans l'éducation sur Medicare, le marketing digital, la génération de leads et les partenariats entre courtiers et mutuelles, utilisant l'analytique et le support axé sur les agents pour simplifier les choix d'assurances complexes. L'entreprise soutient les agents et partenaires avec des outils de licence, de marketing et de plateforme pour connecter les consommateurs avec les options Medicare appropriées.

Description

• Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees • Responsible for approving timecards, scheduling, and time off requests • Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals • Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance • Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls • Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems • Maintain industry and product knowledge • Meet and/or exceed call center key metrics • General understanding of workforce management • Ensure applications are submitted accurately and on time • Understand and adhere to all Company Carrier and/or CMS related policies and procedures • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level • Certify newly hired sales agents on proper execution of call flow and other call center procedures • Assist agents with product specific questions • Ensure effective lead distribution and allocation to agents • Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained • Develop and deliver training for performance improvement • Perform other related duties as assigned

🎯 Exigences

• High School Diploma or equivalent • Previous experience with Medicare Advantage sales • A current and valid Health License • 6 months experience in a sales call center environment • Previous experience leading a team of 10+ employees • Strong written and verbal communication skills • Ability to multi-task and work independently • Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills • Ability to resolve escalated issues with members, carriers and other clients • Able to work a flexible schedule including evenings and weekends

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours