Senior Client Success Manager

il y a 24 jours

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Heartbeat Health

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Healthcare Insurance • Telecommunications

Heartbeat Health est une entreprise de santé révolutionnaire qui se concentre sur la transformation des soins cardiovasculaires grâce à une cardiologie à priorité virtuelle. En tirant parti de la connectivité des appareils et des données cliniques en temps réel, elle fournit à distance des soins cardiovasculaires accessibles et de haute qualité, offrant des services tels que des téléconsultations, des diagnostics le jour même et des programmes de soins complets. Heartbeat Health vise à rendre les soins cardiaques plus accessibles et efficaces en utilisant un modèle national qui permet une livraison coordonnée entre les patients, les cardiologues et les médecins généralistes. Elle collabore avec divers partenaires pour créer une expérience de santé connectée et fluide, à la fois synchroniquement et asynchroniquement. Son approche simplifie les processus de soins complexes en étapes gérables, améliorant les résultats et l'engagement des patients, surtout dans les régions où l'accès aux cardiologues est limité.

11 - 50 employés

⚕️ Assurance santé

📡 Télécommunications

Description

• Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning • Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded • Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction • Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences • Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives • Design and implement process improvements that increase efficiency, scalability, and client retention • Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement • Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth

🎯 Exigences

• 6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment • Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention • Strong leadership skills with experience mentoring or managing team members • Exceptional communication skills- verbal, written, and interpersonal, with the ability to influence at all levels • Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments • Analytical thinker with a creative approach to problem-solving and process design • Bachelor’s degree or equivalent required; Master’s degree a plus • Sense of humor and collaborative spirit a must

🏖️ Avantages

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered • We are fast-paced & agile: we move quickly, iterate often, and value experimentation • We are remote-first: flexibility, autonomy, and trust are at the core of how we operate • We care about diversity: diversity allows us to build an excellent patient experience • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status