Lead Product Manager, Growth

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Help Scout

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

☁️ SaaS

SaaS • Customer Support

Help Scout est une plateforme de support client qui offre une gamme d'outils pour autonomiser les équipes et améliorer l'expérience client. La plateforme inclut des fonctionnalités telles qu'une boîte de réception partagée, un chat en direct, une base de connaissances en libre-service et une messagerie proactive pour aider les équipes à offrir un support personnalisé et efficace. Help Scout met l'accent sur l'importance de la touche personnelle dans le service client, en intégrant des outils d'IA de manière à soutenir, plutôt que de laisser l'IA dominer l'expérience client. Elle s'adresse à une variété d'industries avec une priorité sur le maintien d'un support exceptionnel qui privilégie à la fois l'équipe et le client.

Description

• Own the full growth roadmap: signup, onboarding, activation, trial-to-paid conversion, and in-product expansion into our AI product lines • Build and run a high-tempo experimentation practice, with the discipline to know when a result is signal and when it's noise • Design how customers discover and adopt new products from inside Help Scout, partnering closely with the PMs who own each product line • Go after big opportunities, not just optimizations. Some of the highest-impact growth work will be things we've never done before • Build the growth model, experiment standards, and playbooks that let teams across the company ship growth work with confidence, without routing every call through you • Bring strategic input to pricing and packaging decisions alongside product, marketing, and finance • Spend real time with customers and in the data, translating what you learn into insight the whole company can act on • Work with marketing, sales, and CS so the growth motion is coherent across the full customer lifecycle

🎯 Exigences

• You've spent 5+ years in Product with direct experience leading growth in B2B SaaS with a free trial or freemium motion, and you know how to get customers to the moment where the product's value is undeniable • You love data, and you're hands-on with it. You define the metrics, design the experiments, and you're honest about what the numbers do and don't say • You think in outcomes, not features. "Activated teams" and "expansion revenue" are more interesting to you than "new onboarding flow launched" • You build systems, not just wins. The frameworks and playbooks you leave behind make everyone around you faster • You're genuinely fluent with AI tools and treat them as part of your craft — for research synthesis, strategy testing, rapid prototyping, and customer signal analysis. You have a point of view on where these tools are heading and how they're changing the shape of PM work • You understand that when execution is cheap, judgment is the bottleneck. Your highest-leverage hours are spent on strategy and prioritization — defining what's next and what's not — not on driving the build • You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward • You lead through influence and trust. This is an individual contributor role, and the best growth work happens when engineers, designers, and marketers want to run with you • You've worked in B2B SaaS and understand the difference between building for support teams vs. building for end consumers.

🏖️ Avantages

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.