Client Success Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏄 California, Florida, +1 états de plus – Distant

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $8 000 - $15 000 / mois

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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EP Logistics International

Site WebLinkedInTous les Emplois

201 - 500 employés

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

EP Logistics International est une entreprise spécialisée dans la fourniture de produits numériques de haute qualité destinés à aider les individus à créer et lancer leurs propres offres haut de gamme. Leur gamme de produits comprend des modèles emballés, des accélérateurs de tunnel digital, et des générateurs de scripts de vente alimentés par l'IA, tous conçus pour un accès numérique instantané et une utilisation immédiate. En mettant l'accent sur la fourniture d'actifs numériques axés sur les résultats, EP Logistics International permet à ses clients de développer efficacement et rapidement leurs entreprises en ligne.

Description

• Onboard new clients with energy and clarity — their first impression of us is you • Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus • Host weekly group coaching sessions, answering questions and driving momentum • Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert • Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure • Message clients daily across platforms to keep them on track and engaged • Create training videos and worksheets to continuously improve our client experience • Report daily across Slack, CRMs, and spreadsheets with high attention to detail

🎯 Exigences

• Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter. • Sales experience — you understand how to guide a conversation toward a decision • Coaching or mentorship experience — 1:1 and group settings • Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation • Full-time availability, 8AM–6PM EST, Monday–Friday • Based in North America, Europe, or South Africa • Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast • You're coachable. You don't just accept feedback — you act on it immediately. • You think fast and adapt faster. The role will evolve and you'll evolve with it. • You're an entrepreneur at heart — you treat your client portfolio like your own business • You're willing to put in long hours when it matters, because you know the payoff is worth it • You take ownership. Excuses aren't part of your vocabulary.

🏖️ Avantages

• $8,000–$15,000+ /month earning potential (base + commission) • Commission on renewals, upgrades, referrals, and collections • Remote, flexible work environment with a high-performance culture • Real mentorship and training — we invest in your growth • A front-row seat to a scaling online education company