Customer Support Representative, SaaS, POS

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Hireframe

Site WebLinkedInTous les Emplois

51 - 200 employés

🎯 Recrutement

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

Hireframe est une entreprise de recrutement spécialisée dans la fourniture de talents nearshore et offshore pour pourvoir des postes essentiels au sein des entreprises. Elle propose des services de recrutement à la demande, ciblant des rôles tels que Comptabilité & Finance, Opérations & Service Client, RH & Recrutement, Technologies de l'Information, et Ventes & Marketing. Hireframe vise à faire économiser du temps et de l'argent aux entreprises en pourvoyant des postes à distance avec des professionnels qualifiés issus de lieux tels que le Mexique et les Philippines. Elle offre un modèle de recrutement flexible basé sur le paiement par embauche et fournit des membres d'équipe dédiés à plein temps comme service. Les dirigeants d'entreprise utilisent Hireframe comme partenaire stratégique dans l'acquisition de talents pour atteindre des objectifs de croissance et d'efficacité opérationnelle.

Description

• Serve as first line of support for grocery retail partners via phone, chat, and email. • Manage customer experience end-to-end—resolve issues, communicate clearly, and enable platform use. • Troubleshoot product and process-related issues using multiple tools and systems. • Own inquiries from start to resolution; escalate when necessary while maintaining responsibility. • Document interactions thoroughly within HubSpot for visibility and continuity. • Proactively follow up to confirm resolution and close the loop. • Identify recurring issues and contribute to product/engineering/operations improvements. • Assist in creating and refining knowledge base articles.

🎯 Exigences

• 1–3 years of experience in customer-facing support, help desk, or service roles. • Strong verbal and written communication skills, with the ability to explain complex issues clearly and simply. • Proven ability to work independently, solve problems, and make sound judgments in ambiguous situations. • High level of comfort with navigating and troubleshooting web-based platforms and support tools. • Highly organized and detail-oriented, with the ability to manage multiple conversations and priorities simultaneously. • Flexibility to work a varied schedule, including weekends and holidays.

🏖️ Avantages

• Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: • Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth • At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.