Customer Service Agent

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Holding Box

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2020

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Holding Box est un service destiné aux consommateurs qui propose une solution de type réservation pour les acheteurs en ligne : les clients soumettent les articles qu'ils souhaitent réserver, paient des frais de réservation de 20 %, puis effectuent des paiements échelonnés avant que Holding Box n'achète et n'expédie les articles. L'entreprise propose des plans de paiement flexibles sans vérification de crédit, coordonne les achats auprès des détaillants en ligne pour le compte des clients, et se concentre sur l'accessibilité des achats tout en respectant le budget.

Description

• Provide prompt and courteous customer service via phone, email, and chat. • Address customer inquiries, resolve issues, and provide information about products or services. • Engage in personalized shopping for customer hold requests, adhering to their preferences and ensuring a positive shopping experience. • Maintain a strong understanding of our offerings to offer accurate and helpful assistance. • Document customer interactions and update records in the customer service database. • Collaborate with team members and other departments to resolve complex customer issues. • Stay informed about company policies, procedures, and updates to provide up-to-date information to customers. • Work independently to manage and prioritize customer inquiries effectively. • Troubleshoot technical issues and guide customers through problem-solving steps.

🎯 Exigences

• You need to be a resident of the United States. • Proven experience in a customer service role. • Excellent communication skills, both written and verbal. • Ability to work independently and manage time effectively in a remote setting. • Strong problem-solving skills and the ability to think critically. • Proficient in using customer service software, CRM systems, and basic computer applications. • High-speed internet connection and a suitable remote work environment. • Flexibility to work non-traditional hours and weekends. • Positive attitude and a passion for delivering exceptional customer service.

🏖️ Avantages

• Competitive salary • Remote work flexibility • Weekly pay • Professional development opportunities • Supportive and collaborative team environment