District Installation Manager

🕒 il y a 10 jours

🥔 Idaho – Distant

infoinfo

💵 $84 500 - $100 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of The Home Depot

The Home Depot

10 000+ employés

Fondée en 1978

🏗️ Construction

📦 Logistique

🛒 Commerce de détail

💰 Debt Financing en 2007-07

Construction • Logistics • Retail

The Home Depot est un leader dans la vente de détail dédiée à l'amélioration de l'habitat, offrant une large gamme de matériaux de construction, de produits pour l'amélioration de la maison, de produits pour le jardinage et de services associés. L'entreprise exploite à la fois des magasins physiques et une plateforme en ligne, fournissant des solutions complètes pour les amateurs de bricolage, les entrepreneurs professionnels et les propriétaires. The Home Depot s'engage en faveur de la diversité, de l'équité et de l'inclusion, offrant des opportunités d'emploi et des avantages à une main-d'œuvre diversifiée. De plus, l'entreprise accorde une grande importance au service client et à l'implication des employés pour maintenir sa position de leader de confiance dans le secteur de l'amélioration de l'habitat.

Description

• Lead the install customer experience across the life cycle of sold jobs post-sale • Lead and manage field install associates, including hiring, goal setting, performance management, and training • Ensure effective execution of Pre-Installation Inspection and Job Site Inspection processes • Manage job flow processes, scheduling, job movement tasks, services, warranties, job starts, and service order completions • Conduct contract and measure audits, site visits, PIIs, and JSIs • Address contract scope adjustments, customer escalations, concessions, and service provider add-labor charge approvals • Use data, reporting, and related systems to meet cycle time, customer satisfaction, reorder rate, and gross margin targets • Maintain relationships with stores, Core Services teams, business partners, sales teams, customers, and service providers • Manage customer care ticket responses and service provider invoice processing • Optimize diverse talent through commitment to equal employment opportunity

🎯 Exigences

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Bachelor's degree or equivalent degree in a field of study related to the job • 10 years of work experience • Construction/home improvement industry experience preferred • Prior experience managing residential home improvement install projects preferred • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Ability to travel overnight 5% to 20% of the time • Ability to perform physical activities including walking, standing, stooping, climbing, and lifting material or equipment • Ability to work in conditions involving temperature extremes, moving machinery, loud noise, and fumes

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