Sales Engagement Specialist

🕒 il y a 1 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🤑 Commercial

🚫👨‍🎓 Aucun diplôme requis

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Hotwire Communications Ltd

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2002

📡 Télécommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Hotwire Communications Ltd est une entreprise de télécommunications par fibre optique opérant sous la marque Fision qui construit et exploite des réseaux 100 % fibre pour offrir Internet gigabit symétrique à haute vitesse aux communautés résidentielles et aux clients professionnels. L'entreprise fournit des services de connectivité groupés – incluant le Wi-Fi géré, la télévision, le téléphone numérique, la sécurité et l'automatisation domestique – pour les maisons unifamiliales, les logements multifamiliaux et les associations de propriétaires, l'hospitalité, les résidences universitaires, les logements pour seniors et d'autres clients d'entreprise à travers plusieurs États américains. Hotwire met l'accent sur un service clients de niveau concierge, une infrastructure de réseau évolutive et des solutions de qualité professionnelle pour des déploiements à l'échelle de la communauté.

Description

• Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology. • Interact with hundreds of customers each week to sell new products and services and ensure best in class customer experience. • Listen to customers, understand their needs and provide information on additional products to enhance their technology needs. • Utilize systems and technology to complete account management tasks. • Recognize sales opportunity and apply sales skills to upgrade. • Explain and position the products and processes with customers. • Appropriately escalate customer dissatisfaction with call center leadership team. • Ensure first call resolution through problems solving and effective call handling. • Other duties as assigned by Supervisor.

🎯 Exigences

• Ability to speak clearly using grammatically correct English (Other language skills a plus) • Must have a High School Diploma or equivalent. • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support • Strong communication and organizational skills • Demonstrate personal excellence including punctuality, integrity and accountability • Ability to demonstrate sensitivity and compassion • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays • Must have ability to work independently and in a team environment • A quiet workplace so you can focus on delivering excellent service to our customers • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s • Candidates must provide and meet all technical requirements prior to the first day of training

🏖️ Avantages

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. • Discounted service offerings are provided for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks