Lead Product Manager, Compliance Ops

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $126 300 - $173 700 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Humana

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1961

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Humana est une entreprise de soins de santé dédiée à avoir un impact positif sur la santé des individus, des communautés et du système de santé dans son ensemble. En mettant la santé au premier plan, Humana sert une large gamme de populations diverses, y compris les seniors et les militaires, en proposant des plans Medicare Advantage HMO, PPO et PFFS. Humana s'engage à favoriser une culture d'appartenance et de respect mutuel, offrant des avantages compétitifs et flexibles pour assurer la sécurité financière de ses employés et de leurs familles. L'entreprise est fière de créer un environnement de travail inclusif où chacun a l'opportunité de réussir.

Description

• Own day-to-day operations of Humana’s FHIR APIs and healthcare interoperability products • Monitor API operational performance, production issues, support trends, incidents, dependencies, and operational risks • Coordinate with IT and stakeholder teams to investigate and resolve API incidents, service issues, defects, and production concerns • Establish operational ownership, escalation paths, procedures, and handoffs across Product, IT, Architecture, Security, Identity and Access Management, and supporting teams • Communicate API operational health, incidents, risks, dependencies, and remediation status to leadership and stakeholders • Own end-to-end onboarding for providers, payers, third-party applications, and approved partners • Manage onboarding through request, registration, access/authentication coordination, connectivity, testing, production enablement, and transition to support • Develop and maintain onboarding processes, documentation, intake procedures, partner communications, and escalation paths • Own the post-onboarding support model for FHIR APIs and external interoperability partners • Establish processes for support requests, production issues, incident escalation, issue triage, and partner communications • Coordinate technical investigation and resolution while maintaining ownership of the overall support experience • Analyze incidents, support trends, onboarding friction, operational metrics, recurring issues, and partner feedback • Identify opportunities for process simplification, automation, improved monitoring, documentation, and scalable support • Translate operational needs into enhancements and backlog items and prioritize implementation with Product Owners and delivery teams • Support Regulatory Compliance with operational information, API/onboarding/support/performance data, documentation, and audit-readiness records • Define and maintain operational reporting and metrics for API operations, onboarding, support demand, issue resolution, service performance, and improvements • Drive collaboration across Product, IT, Architecture, Security, Identity and Access Management, Regulatory Compliance, Operations, and stakeholder teams • Serve as central operational coordinator for FHIR API onboarding, production support, and operational issues • Communicate performance, risks, trends, and improvement opportunities to senior leadership • Maintain operational procedures, onboarding materials, support documentation, requirements, and business artifacts • Mentor Product Managers and Product Owners on FHIR API operations, onboarding, production support, and operational product management

🎯 Exigences

• Bachelor’s degree or equivalent experience • 5+ years of experience in Product Management, Product Operations, Healthcare Technology, Technical Operations, Business Analysis, or a related field • 3+ years of experience leading cross-functional initiatives involving business and technology teams • Experience owning or supporting production APIs, integration platforms, technology products, or healthcare data exchange capabilities • Experience with partner onboarding, implementation, production operations, or technical support • Experience coordinating production issues and escalations across business and technology teams • Experience working within healthcare payer, provider, healthcare technology, or interoperability environments • Knowledge of healthcare interoperability technologies and standards, including APIs, FHIR, HL7, OAuth, or related healthcare data exchange technologies • Experience developing and managing operational processes, support models, procedures, documentation, and performance metrics • Experience translating operational needs and production findings into prioritized backlog items • Strong stakeholder management, communication, facilitation, and presentation skills • Ability to lead and influence cross-functional teams without direct authority • Strong analytical and problem-solving skills with the ability to assess operational, business, technical, and compliance impacts • Experience working in Agile environments and collaborating with Product Owners and technology delivery teams • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information • Preferred: Master’s degree in Business Administration, Healthcare Administration, Public Health, Information Systems, or related field • Preferred: SAFe Agile, Product Management, ITIL, or related product/operations certification • Preferred: Experience operating FHIR APIs in a production healthcare environment • Preferred: Experience supporting CMS interoperability capabilities • Preferred: Experience managing provider, payer, or third-party application API onboarding and production support • Preferred: Experience with API registration, authentication, authorization, identity and access management, and partner connectivity processes • Preferred: Knowledge of incident management, problem management, root-cause analysis, escalation management, monitoring, and service performance • Preferred: Experience using operational data and support trends for continuous improvement and backlog prioritization • Preferred: Experience defining or managing operational KPIs, SLAs, onboarding metrics, and support performance metrics • Preferred: Familiarity with healthcare integration technologies, HIT, EDI, API gateways, and API management platforms • Preferred: Experience with Azure DevOps and Agile product management practices

🏖️ Avantages

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Internet service requirements/support for home or hybrid employees • Occasional travel to Humana offices for training or meetings

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