Medicare Sales & Service Agent

🔥 il y a 23 heures

🇺🇸 États-Unis – Télétravail

💵 $40 600 - $75 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Humana

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1961

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Humana est une entreprise de soins de santé dédiée à avoir un impact positif sur la santé des individus, des communautés et du système de santé dans son ensemble. En mettant la santé au premier plan, Humana sert une large gamme de populations diverses, y compris les seniors et les militaires, en proposant des plans Medicare Advantage HMO, PPO et PFFS. Humana s'engage à favoriser une culture d'appartenance et de respect mutuel, offrant des avantages compétitifs et flexibles pour assurer la sécurité financière de ses employés et de leurs familles. L'entreprise est fière de créer un environnement de travail inclusif où chacun a l'opportunité de réussir.

Description

• Handle inbound and outbound customer interactions professionally, empathetically, and compliantly • Provide approved factual information, fulfill material requests, and assist with general non-licensed service needs • Document interactions accurately and route sales, plan recommendation, enrollment, and other licensed requests to licensed agents • Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures • Learn Medicare, IFG operations, the multi-carrier environment, and customer-support systems • Support AEP service levels through dependable attendance, schedule flexibility, and effective use of multiple systems • Participate in company-supported health insurance licensing preparation and complete required state licensing exams • Complete compliance, product, carrier, system, customer experience, and role-readiness training • Potentially transition into a Licensed Medicare Sales Agent or Licensed Customer Success Agent role after licensing, training, readiness requirements, and business approval • As a Licensed Medicare Sales Agent, connect with customers, assess needs, explain Medicare plan options, follow up on leads, overcome objections, close sales, and document activity • As a Licensed Customer Success Agent, explain plan benefits and services, resolve eligibility, enrollment, plan-change, and service questions, and support customer satisfaction and retention • Collaborate with sales agents, carrier partners, and internal teams to resolve customer needs • Work 40 hours per week, initially supporting non-licensed AEP customer service before licensing and role-specific training • Occasionally travel to Humana offices for training or meetings

🎯 Exigences

• At least 3 years of customer service experience in retail, a call center, healthcare, sales, or a similar customer-facing environment • No health insurance license is required at the time of hire • Ability and commitment to study for, pass, and obtain the required state Health Insurance License by the start of 2027 • Obtaining and maintaining the required license is a condition of continued progression and employment in a licensed role • Strong communication, listening, problem-solving, and relationship-building skills • Comfort learning new healthcare concepts and navigating multiple computer systems at the same time • Customer-focused, dependable, adaptable, and able to succeed in a fast-paced, metrics-driven environment • Availability to work flexible schedules, including evenings, weekends, and overtime during peak periods • A professional, quiet, and distraction-free home workspace that protects customer information • Healthcare, insurance, Medicare, telesales, retail sales, or high-volume call center experience preferred • Experience using Salesforce or a similar CRM platform and Microsoft Office applications preferred • Experience in a brokerage or multi-carrier environment preferred • Bilingual or multilingual skills preferred • Self-provided internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Avantages

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Company-supported health insurance licensing preparation and training • Fully remote work-at-home arrangement • Potential incentive or commission opportunity after transition into a licensed role