Senior Lead Product Manager, Service Operations

🕒 il y a 2 jours

🐊 Florida, Illinois, +7 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🍑 Georgia – Remote

💵 $126 300 - $173 700 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 3 jours.
• Les offres de cette entreprise sont généralement pourvues en 21 jours.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Humana

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1961

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Humana est une entreprise de soins de santé dédiée à avoir un impact positif sur la santé des individus, des communautés et du système de santé dans son ensemble. En mettant la santé au premier plan, Humana sert une large gamme de populations diverses, y compris les seniors et les militaires, en proposant des plans Medicare Advantage HMO, PPO et PFFS. Humana s'engage à favoriser une culture d'appartenance et de respect mutuel, offrant des avantages compétitifs et flexibles pour assurer la sécurité financière de ses employés et de leurs familles. L'entreprise est fière de créer un environnement de travail inclusif où chacun a l'opportunité de réussir.

Description

• Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management • Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities across the Service Operations portfolio • Lead product backlog and feature definition, including user stories, acceptance criteria, process requirements, and business outcomes • Align products with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs • Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows • Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational needs into scalable processes and platform capabilities • Establish success measures and reporting for incident reduction, resolution performance, repeat incident prevention, knowledge effectiveness, self-service adoption, automation, and product value • Lead products from discovery and MVP development through enterprise launch, adoption, optimization, and lifecycle management • Influence senior stakeholders and cross-functional teams through product narratives, data-driven recommendations, and measurable business outcomes • Advance a proactive Service Operations model that reduces repeat incidents, accelerates resolution and root cause analysis, improves knowledge quality and self-service adoption, and enables responsible use of AI

🎯 Exigences

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field • 8 or more years of experience in product management, technical product management, ITSM product ownership, or enterprise IT platform leadership • Experience as a Product Owner or Product Manager responsible for product strategy, roadmap development, solution design, backlog ownership, requirements definition, user story creation, and feature delivery • Deep, Expert ServiceNow product experience, including platform strategy, workflow design, integrations, upgrades, and lifecycle management • Experience leading products or capabilities within Incident Management, Major Incident Management, Problem Management, or Knowledge Management • Experience influencing senior stakeholders and leading cross-functional teams in a matrixed organization without direct authority • Experience evaluating or implementing generative AI, agentic AI, virtual agents, intelligent automation, or AI-assisted service management capabilities • Working knowledge of ITIL practices, enterprise SaaS architecture, APIs, workflow engines, and IT operations technologies • Experience defining and measuring outcomes such as incident reduction, mean time to resolution, repeat incident prevention, knowledge adoption, self-service utilization, or process automation • Experience launching enterprise products from discovery and MVP through scaled implementation, adoption, and ongoing optimization

🏖️ Avantages

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Flexible work location • Remote work option • Occasional travel to Humana offices for training or meetings • Home internet service requirement/support for remote or hybrid employees • Dedicated work space to protect member PHI / HIPAA information

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV