Senior Operations Consultant, Patient Access

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Hummingbird Healthcare

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

☁️ SaaS

🏢 Entreprise

Healthcare Insurance • SaaS • Enterprise

Hummingbird Healthcare est une entreprise axée sur la transformation de l'accès des patients et de leur expérience au sein des systèmes de santé. En exploitant la technologie et en optimisant les processus, Hummingbird aide les prestataires de soins de santé à améliorer les soins aux patients grâce à des modèles de service standardisés, centralisés et anticipatifs. Ils offrent des services tels que l'accès des patients en tant que service (Patient Access as a Service) et Epic as a Service, visant à supprimer les frictions dans l'accès aux soins de santé et à fournir des expériences personnalisées pour les patients et les prestataires. Fondée sur la conviction que les systèmes de santé devraient être déchargés, Hummingbird s'efforce d'aligner et de gérer la technologie, les personnes et les processus pour permettre des soins aux patients exceptionnels. Avec une équipe de direction expérimentée dans les opérations, l'accès aux patients et la technologie, Hummingbird Healthcare est dédiée à avoir un impact significatif dans l'industrie de la santé.

Description

• Lead structured discovery and current-state assessments to identify workflow gaps, access barriers, and improvement opportunities across patient access functions. • Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context. • Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution. • Proactively surface risks and tradeoffs, raise them early, and propose practical paths forward. • Lead client-facing design sessions, workshops, and working meetings with professionalism and executive presence. • Build trusted relationships with clinic teams and operational stakeholders, serving as a credible partner who understands both the operational and human sides of healthcare access. • Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences. • Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance. • Design decision trees, templates, and visit type logic that make workflows clearer and more consistent. • Assess contact center readiness and help clients build or centralize patient access functions they may not have had before including WFM, QA, call deflection, and knowledge management. • Document workflows, findings, and execution plans to support transparency and long-term adoption. • Mentor peers and contribute to refining delivery methods, tools, and templates others can use. • Leverage technology and automation to improve the efficiency and consistency of day-to-day delivery work. • Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks.

🎯 Exigences

• 4–5+ years of experience in healthcare operations, patient access, or a related advisory/consulting role with demonstrated independent delivery in complex, cross-functional environments. • Hands-on experience working within health systems that use Epic: you understand how the platform functions operationally, even if you weren’t an Epic analyst. • Frontline or supervisory experience in clinic operations, including authorizations, scheduling, referrals, front office workflows, and a clear sense of what operational improvement actually means for a healthcare organization. • Experience working with or within contact centers: managing, centralizing, or standardizing patient access functions. • Ability to lead design sessions and client-facing meetings with confidence, clarity, and polish. • Strong analytical skills; comfortable using data and operational metrics to identify gaps and make access improvement recommendations. • Experience with process documentation tools such as Visio, and familiarity with project management practices. • Skilled communicator across clinical and non-clinical stakeholders, including executive audiences. • A growth mindset and comfortable operating in ambiguity and motivated by building something that hasn’t been built before.

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • and more