Senior Product Manager – MarTech Platforms

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iHerb, LLC

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1001 - 5000 employés

Fondée en 1996

🛍️ eCommerce

🧘 Bien-être

🛒 Commerce de détail

eCommerce • Wellness • Retail

iHerb, LLC est une plateforme de e-commerce spécialisée dans les produits de santé et de bien-être. L'entreprise propose une large gamme de produits incluant des vitamines, des suppléments, des herbes, de la nutrition sportive, des produits de beauté, des articles d'épicerie et bien plus. iHerb s'engage à fournir des produits de haute qualité provenant directement des fabricants ou de distributeurs agréés. La plateforme est renommée pour ses prix compétitifs, ses nombreuses critiques de produits, ses services de livraison rapide et une accentuation forte sur la satisfaction du client. iHerb dessert une clientèle internationale, offrant des expéditions vers de nombreux pays à travers le monde.

Description

• Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations. • Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms. • Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption. • Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems. • Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities. • Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology. • Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health. • Define success metrics and KPIs to measure platform performance, adoption, and business impact. • Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery. • Participate in agile development processes, including backlog prioritization, sprint planning, and reviews.

🎯 Exigences

• Strong experience leading complex platform or infrastructure-adjacent products • Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems. • Solid understanding of APIs, event-driven architectures, data flows, and system integrations. • Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies. • Experience defining and managing product roadmaps with multiple stakeholders and dependencies. • Excellent communication skills with the ability to translate technical concepts for marketing and business audiences. • Strong collaboration skills and comfort operating in highly cross-functional environments. • Experience working in an Agile/Scrum development process. • Customer-first and outcomes-driven mindset. • Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze). • Familiarity with global content and localization workflows, including LSP integrations. • Experience supporting international or multi-brand e-commerce platforms. • Understanding of data privacy, consent management, and compliance considerations in marketing systems. • Background in e-commerce, marketplace, or consumer digital products.

🏖️ Avantages

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs. • May enroll in our company’s 401(k) plan. • Employees will also be eligible for Paid Time Off and Paid Sick Leave pursuant to the company’s policies. • Employees will enjoy paid holidays throughout the calendar year. • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.