Field Service Engineer 2

🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $74 900 - $112 300 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

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Illumina

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1998

🏥 Santé

💼 Conseil

🏭 Fabrication

💰 €750 000 000 Post-IPO Debt en 2023-01

Healthcare • Consulting • Manufacturing

Illumina est un acteur de premier plan dans le domaine de la génomique, fournissant des technologies innovantes pour l’analyse de la variation et de la fonction génétiques. L’entreprise propose une large gamme de produits et de services, notamment des plateformes de séquençage, des technologies de microarrays (puces), des kits de préparation de bibliothèques (library prep), des logiciels de bioinformatique et des solutions génomiques complètes. Les plateformes de séquençage de nouvelle génération (NGS) d’Illumina sont utilisées dans de multiples applications de recherche et cliniques, telles que la recherche sur le cancer, la santé reproductive et la détection des maladies génétiques. Illumina s’engage à améliorer la santé humaine en permettant aux chercheurs et aux cliniciens d’accélérer leurs découvertes et applications en génomique, avec un impact direct sur la médecine de précision et les sciences de la vie à l’échelle mondiale.

Description

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems • Provide feedback to Manager and identify opportunities to promote efficiency in day to day operations • Deliver technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems • Build and maintain strong relationships across in-district Service and Support teams • Troubleshoot a wide variety of complex customer reported problems • Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction • Responsible for completing post repair/install validation runs as required on all platforms • Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed • Independently manage account, build and help strengthen customer relationships • Schedule and perform equipment upgrades and new installations • Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation • Responsible for escalating repairs as needed and primary point of contact for escalation related activities • Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime • Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc • Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts) • Responsible for communicating and overseeing any rotational support locally or from other regions • Resource to assist other SSE’s in troubleshooting complex issues • Provide additional onsite training/support to other SSE’s to further develop their skill sets • Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime • Ensure proper inventory levels of service parts and make changes as needed

🎯 Exigences

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience • 2-6 years relevant experience or direct experience servicing our products • Must be highly motivated and have problem-solving ability • Ability to operate as an independent contributor and as a cooperative member of a team • Excellent verbal and written communications skills • Biotechnology/Biomedical industry knowledge, or applicable military experience • Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems • Technical knowledge of computer hardware, Windows OS, and networking • Planning, scheduling, and prioritization skills

🏖️ Avantages

• access to genomics sequencing • family planning • health/dental/vision • retirement benefits • paid time off