Customer Service Representative

🕒 il y a 1 mois

🌵 Arizona, California, +3 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🌾 Iowa – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $15 - $18 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Imagine Learning

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2004

📚 Éducation

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round en 2010-11

Education • eCommerce • SaaS

Imagine Learning est un leader dans la fourniture de solutions éducatives numériques pour l'enseignement de la maternelle à la terminale, axées sur l'amélioration des résultats d'apprentissage des élèves. L'entreprise propose une large gamme de ressources, y compris des programmes de curriculum de base, un soutien supplémentaire et une intervention personnalisée dans des matières telles que les arts langagiers en anglais, les mathématiques et les sciences, répondant aux besoins variés des apprenants, y compris ceux qui suivent une éducation multilingue ou spécialisée. Avec un engagement envers le développement professionnel et des pratiques éducatives innovantes, Imagine Learning vise à donner les moyens aux éducateurs tout en favorisant l'apprentissage tout au long de la vie chez les élèves.

Description

• Support homeschooling families by answering inquiries and resolving concerns. • Provide tailored guidance to ensure a seamless experience. • Navigate CRM systems and deliver clear communication. • Help families make informed decisions that align with their educational goals.

🎯 Exigences

• High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience. • Familiarity with CRM systems is a plus. • Outstanding verbal and written skills to engage with customers effectively. • Ability to prioritize job responsibilities and manage time effectively. • Dedication to deliver exceptional service by handling customer issues with care and expertise. • Organization and efficiency, ability to manage various tasks with precision and commitment. • Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe. • Ability to work effectively in a team-oriented environment while taking ownership of tasks. • Experience in Microsoft Office (Outlook, Excel, Word).

🏖️ Avantages

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums • 401k plan with a company match • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day • Paid Time Off • Comprehensive maternity and fertility/family building benefits • Paid bonding leave when a new child joins your family • Access to on-demand mental health resources • Life and short and long-term disability insurance • Pre-tax savings plans • Paid volunteer time off • A wide variety of professional development programs, including tuition reimbursement • Work from home opportunities that foster work/life balance